How To Leverage User-generated Content
Creating original content is not easy. It requires brands to put forth extra time and effort just to make sure the message will get across to their target audience. However, what if brands can curate user-generated content instead? What better way to develop content than to use user-generated content?
Why Is User-Generated Content Important?
In this day and age, everyone on social media is a content creator. We have the opportunity to share our thoughts, creativity and ideas through the means of text, photos, or videos. Itâs where we devote our lives for social currency. Undoubtedly, social currency turns into word-of-mouth which ultimately leads to sales conversion. Brands know that user-generated content is important because it can make an impact on their sales and reputation. According to CMI report, 78% of B2C companies are starting to use more user-generated content (UGC) in their marketing strategies (2015). Â Why? Because consumers trust user-generated content more than any type of media form. It is like trusting your friendâs advice. Youâre more convinced to buy something if you know your friend had a positive firsthand experience. Then youâre more likely to trust the brand.
So, how can brands leverage user-generated content? According to Corey Walnwright, here are some ways brands can get started.
1. Make reviews easy on brandâs website.
Reviews are user-generated. This is where users write their own content about what they like or donât like about the brand, product, or service. As previously noted, consumers care about customers opinions. However, the problem is many brands do not foster this. Businesses should format reviews as conveniently as possible. It should be accessible and easy by a click of button including comment functions, star rating system, photo uploads, group forms, etc. This permits consumers to gain more insight and create discussions. Having a mix of positive and negative reviews is normal because everyone has different tastes or experiences. Though, it would be immoral and deceitful for brands to delete negative reviews and keep positive reviews only. The purpose of user-generated content is to show brandsâ authenticity and credibility.Â
2. Take control over your online reputation.
Whether if a business has positive or negative reviews, other people will write content about the brand on their blog, social media channel, or online review site. Although brands do not have control over these sites, what they could do is actively participate in positive conversation. Of course, no one wants bad reviews because it can harm their reputation but positive reviews are always welcomed. It will help boost SEO rankings and increase backlinks.
3. Ask reviews from your best customers.
Not everyone is going to take the time to write a review. Brands need to reach out to customers and ask them if they can take the moment to fill out one. This is how user-generated content will be created. Preferably, brands want satisfied customers to write a review. Commonly, brands use email marketing message to request customers to write a review.
4. Create case studies.
Aside from reviews, another type of user-generated content is case studies. The difference is that businesses have more control over how the information is presented. Case studies are meant to highlight positive customerâs opinions or successful examples. Although brands are the ones who publish the content, it is based on user-generated content. Case studies can be presented in multiple formats such as video, PDF, slideshow, and blog posts. More importantly, make sure it is shareable.
5. Encourage social discussion.
Last but not least, user-generated content is highly influential on social media platforms. Consumers will often visit a brandâs social media network to evaluate their likeability and trustworthiness. As a result, they will decide if they want to make a purchase from the brand. This is why brands should use their social media presence to encourage discussion from their fans and followers. This will not only build more content but it will increase social posts discoverability in search results.
Conclusion
Although brands do not have control over use-generated content, it is a trend that canât be ignored. If the facts state that consumers make most of their purchasing decision based on user-generated content, then businesses take over what they can control. They can solicit positive reviews from their satisfied customers on their website, online reviews, blogs, case studies, and social media.













