Chris Thompson

All high functioning teams must prioritize. Not once a month, not once a week — but rigorously, and ruthlessly.

Both new and experienced product managers often ask where this role came from and why it seems to have so much crossover with other roles such as Marketing and UX. While there’s no definitive history of product management, it’s often useful to consider our roots and understand how the role evolved over time. If nothing …

A deep understanding of the problem that each project sets out to solve has underscored Intercom's progress to date. This is how we approach it.

I talk to so many product folks who are frustrated with being able to pursue a new product in an existing company. They complain about how difficult it is to secure resources and garner internal stakeholder buy-in. If you find yourself in this position, congratulations! As painful and frustrating as it is, trust me, you’re not …

Understanding product marketing versus product management is the key to successful products. With shared projects across upstream and downstream initiatives

Last year, I talked about how Browser Extensions are changing the way we work. Reducing the number of places we need to go during our work day can directly improve company performance metrics and h…

“What is your Product Strategy? YOU NEED A STRATEGY.”

Great products are the lifeblood of every tech company, whether young or mature. Within the current SaaS landscape — especially regarding…

Do you know what it takes to be a great Product Leader? In this post, you'll learn about the 4 Pillars of Product Leadership, and discover key skills that can take your career from good to great.

The introduction of UX to a company’s workflow is often a straightforward process. There’s a common understanding that you will be delivering improvements to products that will enable better acceptance of those products in the market.However, the role of the product manager can often clash with the UX role. Why? Well… they really ought to be the same people. Product managers should be championing and deploying UX already to ensure their own product’s viability. The fact that you’ve been brought...

You’ve probably seen this diagram before. It elegantly shows that product management is the intersection of a diverse skill set.

I’ve used the term Feature Factory at a couple conference talks over the past two years.