After my remarkably smooth shift tonight the GM asked to see me in his office. As I’ve been spending considerable time in there lately, I feel right at home.
Somebody told him that most of his experienced and/or good servers are looking for other jobs. He wanted somebody who would give him the unvarnished truth about it because he’s fucked if he sticks with all these new hire assholes and he’s finally had a clue form in his thick walrus skull.
I ask him if he’s 100% sure he really wants this answer.
He says he’s 100% sure he really wants this answer.
He did not want this answer.
I was honest with him. I told him that the problems start with him - his bullshit campaign to make all his good people do everything while these fuckoffs stand around doing nothing has made us all (even me, having been there a whopping few months) decide it’s not worth the hassle.
He starts to argue with me. I let him know I’m not there to argue, I don’t speak for the rest of the staff, and it’s not worth the stress to fight with him.
He settles back into “extreme blood pressure” mode and asks what the other problems are.
Maybe, just maybe, it could have something to do with new hires that can’t take a table bigger than 4 because they’re incompetent and do nothing other than stand around. Just MAYBE.
He tries to convince me the experienced people should be guiding them to get better. He has no answer when I tell him they simply don’t listen to us. They know he covers for them so they do what they want. I tell him he’d be further ahead to hire a couple bussers and a couple food runners and let the servers just have 12+ table sections.
Again he starts arguing the point with me.
DO YOU WANT TO KNOW OR NOT?
I remind him that we’ve had a flood of customer complaints about these people. I remind him that he can’t afford to lose all his experienced people, and that I really just don’t care what he does because if things don’t improve I’ll be gone soon anyway. When asked what I’d do if he just told me not to come back I laughed and told him I have an interview next week anyway.
Now apparently anybody who gives 2 weeks is just gonna be told not to bother. It doesn’t solve a damn thing. He knows he’s just being petty, and says he wants me to be part of the solution.
The solution starts with him. He has to let these new shitheads know they actually have to do shit other than standing around. I don’t make any more money running around doing the work of 5 people so why would I keep doing it if the restaurant next door doesn’t ask it?
I’m a long way from an ideal employee, and certainly not the planet’s best server. But I’ll be damned if I don’t know where the shit starts here.
He says he’ll think about what I’ve said. I figure it’s far more likely he’s going to go home and eat a 20 piece KFC bucket, fall asleep on his sofa, and do next to nothing. Apparently he’s spoken with several other people about the same thing. If what they tell me is to be believed, most of them said the same things as me - just probably nicer.
At this point, he’s gonna be fucked when all these new hires go back to school in September. I may go eat there then, just to call corporate and bitch. -J
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