Untitled

By Joe Cozart When news breaks that a military aircraft has crashed, public attention naturally converges on the machine. We study photographs of twisted metal, watch video of smoke rising from the horizon, and begin asking questions about engines, systems, procedures, maintenance records, and causes. These are important questions. They must be asked. They are how institutions learn. Yet they…

By Joe Cozart  I have come to believe that my greatest asset is not intelligence but observation. Intelligence can explain almost anything. It can construct elegant arguments, defend flawed assumptions, and reinforce conclusions that were reached long before the evidence arrived. Observation is different. Observation requires humility. It requires the willingness to see what is actually there…