A reflection on the shift happening in customer security questionnaires, and why AI governance is moving from "good practice" to a procurement requirement faster than most SMBs realize.
Something has changed in the security questionnaires I've been seeing lately.
The AI questions used to be optional, often vague, a single line asking whether the company "uses artificial intelligence." Now they're getting specific. What AI tools do you use. What data goes into them. How are employees governed in their use of those tools. Are there contractual restrictions with subprocessors using AI on your data. What's your policy on training models on customer information.
These questions are coming from customers. They're coming from larger partners doing vendor due diligence. They're starting to show up in audits.
Most of the SMBs I talk to aren't ready to answer them, not because they're doing anything wrong, but because they've never been asked to articulate it.
The companies that get out ahead of this aren't the ones with the most restrictive AI policies. They're the ones who can give a clear, honest answer to: where is AI used in our business, what data touches it, who reviewed it, and what's our position on the questions our customers are starting to ask.
That's not a technology project. It's a leadership exercise. And the businesses that treat it that way now will be in a much stronger position when the questions arrive, which is happening sooner than most people expect.
#AIGovernance #AISecurity #ResponsibleAI #Cybersecurity #RiskManagement #DataProtection #BusinessLeadership













