I called the IRS again today about the discrepancy between the $150 we were charged in June and the $128 that showed in the online portal, and actually got through to be placed on hold!
The wait for quoted as 30-60 minutes so I was just prepared to sit and wait.
But then! One of the prerecorded messages that plays during hold proved helpful!
It talked about the fee for setting up a payment plan on the phone ($175!!!!!) versus doing it online for a fee of only $22.
And our payment discrepancy was $22. So I realized that the $128 was what was credited towards the actual tax bill out of the $150 we were charged on the first payment towards the plan.
But it is not documented anywhere that $22 of our payment went to the fee!
But for such a small amount I am prepared to accept that as the reason because it seems unlikely to be anything else, even without official confirmation.
$22 is not worth 60 minutes of sitting on hold when it seems pretty obvious that it was the fee payment. And the July payment was properly charged and documented as the full amount.






















