The Punnery

Various Futuristic Cat Ceramics | Louis Wain

They ended up having to break out the angle grinders and cut their way into their own server room not because there was no lock-and-key backup for the electronic security, but because the personnel who held the keys to the lock-and-key backup couldn’t be reached.

Why couldn’t they be reached?

Well, Facebook’s internal messaging app was also down (of course), and because Facebook’s company policies forbid making use of any communication method other than the app, no one had bothered to maintain a phone contact list. The whole situation could have been resolved much more quickly if anyone, anywhere had simply known the keyholder’s phone number – but not a single person did.

Like, there’s failing to implement redundancies, and then there’s wilfully obstructing your own ability to make use of redundancies that already exist, and the preponderance of evidence suggests we’re looking at the second one.