Member Services Associate Role
Weâre looking for a bright, customer service-focused individual to join our team as a Member Services Associate. We need someone whoâs quick on their feet and loves working with people â a people-person, if you will. Someone who can jump right into this fast-paced, non-stop e-commerce environment and contribute their passion and experience to the role.
Speaking of which, hereâs more of what youâll be doing:
⢠Delivering amazing member support via phone and email
⢠Expertly handling questions about orders, shipments, general inquires, etc.
⢠Working directly with shipping managers to coordinate and execute orders and delivery requests
⢠Creating email templates to efficiently reduce response time for tickets and returns
⢠Building a positive relationship with our members and ensure they have the best possible experience
In case youâre skeptical â because who wouldnât be, this sounds too good to be true, right? Wrong!
Youâll be working alongside some of the most brilliant, passionate people in Philadelphia who love what they do. You see, for us, giving 100% is pretty much a given, but then again, itâs not that hard to do when youâre surrounded by cool people, and wine. Oh yeah, did we mention thereâs wine? Well there is. Thatâs what we do, weâre wine people.
And in no time, you will be too. Youâll become familiar with winery regions, grapes, styles of wine and the stories/details of wines that are being offered â basically, youâll be an expert. A wine expert.
But letâs not get ahead of ourselves, work isnât only about having fun and drinking wine (although that is a big part), itâs also about contributing your best efforts to the team and to our clients. So if youâve got the following skills, we may be the perfect fit:
⢠A passion for what you do
⢠Strong communication skills â both written and verbal
⢠Attention to detail, critical thinking skills, and dependable follow through
⢠Youâre positive and proactive â and youâre not afraid to show it!
⢠Youâre a quick thinker, a problem-solver
⢠And experience with e-commerce is a plus (a big plus!)
Now, if any of these things sound like you, or something you might be interested in doing, then go for it and apply, after all, what do you have to lose? Plus, donât forget thereâs wine, lots and lots of wine.
Apply here:Â http://smrtr.io/pqPSbw