my names rosie :) im 29, a femme dyke married to @erectilereptile, who has utterly no social media presence 💞 i lost my pronouns in the war. RIP. feminism will win!

i reblog everything other than beauty over at @z37q, and you can find pics of me in my #selfies tag. and reblog anything as you please!

i like to post news headlines as briefly and immediately as possible! i aim for within 1 minute of the event happening, and if i just post a persons name it means they died.

more about me under the cut :)

soooo last week i was loading up the car of a long time custie of ours shes like kinda old i guess and i did 99% of the load and left one case of oil by the door for her to finish it up because were not actually obligated to do everything for them so if i feel like theyre taking advantage of our help i force them to at least finish it. well she came back inside and told me i wasnt finished and that she cant lift much because she just had eye surgery. so i told her our policy but that i wouldntve left that for her if id known she needed specific accommodations and went back out to put the oil away. my thought is "if they can put it on their cart they can put it in their car"

fast forward to today, my branch manager checks her out and she told him about it. apparently shes so offended that she never wants to come back to the store let alone work with me ever again. so he, my manager, pulled me into the office for a chat. shes been with us since literally day 1 and she obviously gets treated differently because of that and i get that. i try to set consistent expectations with every customer to prevent the breeding of entitlement but likeeeeee its literally ms tina. i do think shes overreacting and her offense and newfound hatred of me are extreme, but theres a nugget of reason in there.

the convo was chill af bcuz im sincere and eager. he asked if i knew beforehand about her surgery and i said no but that i also like ethically dont think somebody should have to disclose medical information for me to accommodate them. and then we reviewed the policy i mentioned earlier. apparently what ive been told since i first started training (not even being smart) isnt necessarily correct and he expects us to do 100% of the load. if its unsafe or too much just ask for help, dont expect the customer to do anything. he said its best to assume that a customer is incapable of loading their car due to an invisible or undisclosed disability and thats one of the soundest arguments ive ever gotten for any policy reinforcement in my whole life.

and honestly thats fine, knowing its 100% my responsibility will honestly prevent any resentment building in me over customers taking advantage of the luxuries we offer them. beyond that tho, related to sincerity and eagerness, i was so sincerely sad that i left such a sour taste in her mouth that, even if its just an emotionally impulsive outburst of pride like from another custie last week, shed upend her whole business routine and her books. i dont want to make anyone feel that way if i can help it! hurts our business and their business, and their business is my business, but also i dont like i genuinely give a fuck.

my boss was really relieved to know how seriously i took it bcuz even though he told me im certainly under no obligation to grovel or apologize i showed that i still want to. i didnt get offended or become bitter or petty or whatever just recognized where my principles diverged from expectations and worked out how to adjust that mental SOP. showing my boss how easy that is for me AND demonstrating the emotional intelligence to sincerely want to fix things without taking it personally is soooooo awesome.