POS Software Solutions

Time has come when the merchant whether it is retail or hospitality business has to work closely to own customers with constant focus on keeping loyal customers and brining new one. And the modern POS must have extensive functionality in order to know about customers purchasing behavior and preferences, create eye-catching marketing campaign basing on customers preferences and notify them about it though all possible channels.

A blend of stationary and mobile POS system helps complete customer transactions at any time anywhere, to allow the sales representative assist the shoppers on the floor or at checkout queues. However, the need of the hour is to get the customer data such as contact details, transaction history and so as to understand their preferences, their buying patterns and these information will help to serve them better, also keep them closer and acquire new customers.

Importance of Modern Point-of-Sale System (MPoS)

Real-time customer data- Managing customers using real-time customer data is becoming increasingly challenging in the current market scenario where a business has to meet an array of challenges to retain the current customers, lure new customers and also stay ahead of the competition.

 Analyze transaction history- Analyzing the transaction history will show how many times a customer made a purchase, number of items ordered in each purchase and so on. Additionally, it also lets the retailer know the preferences and the buying pattern. By integrating a Modern POS system, the retailers can keep in touch with customers, send them vouchers for their anniversaries and so on.

 Customizable and cloud-based Modern POS systems- It allows the retailers to manage not only the cash flows and payments but also enable the collection of customer data at the checkout points. The data can be used to engage and converse with the customers so as to create a unique shopping experience.Remember that a right POS system generates customer details that can be used for loyalty programs. The details of a customer should be accessible in report format that can be easily exported to MS Excel spreadsheets. Integrating MPoS is not difficult, however to make it a success a retailer needs to integrate a foolproof marketing strategy. Here are a few pointers that a right and reputed POS software will contain.

 Loyalty points can be tracked for reward programs- MPoS allows the customers who shop with a particular retailer regularly to accrue brownie points each time they make a purchase. Once the accrued points reach a certain number, allow them redeem the points and also give them a loyalty bonus.

Superior marketing modules make it easier to create brand awareness - Newsletter is a simple way to let your customers know what is happening in the business world. Integrating MPoS makes it possible to send customized newsletter about the organization to the loyal customers as well as the prospects. Newsletter is a powerful way to create brand awareness.

 keep track of the order history- The order history of a customer will display his tastes and preferences, the buying pattern and how much he is willing to shell out annually in your physical or e-store. The marketing team can analyze the data to design an exclusive program for the customers. The exclusive program can be invites to events, special discounts, pre-release information which are normally not offered to the average customer.

Building a strategic relationship- When a right POS is implemented, it enables the marketing and the sales teams to work in tandem to formulate strategies to build a healthy sales funnel, marketing campaigns keeping in mind the preferences of the target audience. Engaging with the customer makes them feel wanted and special.

If the scenario is such that your business is located in an area that has numerous numbers of bars/pubs that have a various offering to attract and lure customers, then running a bar or pub successfully in a highly competitive area is a herculean task. For smooth functioning of a bar, a business owner has to keep a tab on the inventory to ensure that there is enough stock to meet the demands of the customers, there are no payment queues and also last but not the least the bar owners need to know whether the accounts are well-maintained and if they tally.  Integrating a good Point of Sale (POS) system with the current process of your bar or pub business will help in the seamless functioning of a bar/pub business. Here are the pointers that will be a guideline to why installing a POS System should be considered as an investment.

Makes inventory management easy and creates transparency- Gaining access to inventory would be easier at any point of time for a bar manager and owner. They will able to get a bird's eye view of how many items have been sold in a day, week or month. The turnover of a during a particular shift will also be reflected. Implementing a POS will help to optimize the inventory of a pub/bar. 

Reduced theft and wastage- A good POS system reduces the risk of running a bar/pub. There are features to track inventory, product costs and cash register audits. A bar owner or manager can quickly access details such as how many bottles of liquor have been sold and how many are remaining. Similarly, the inventory of the other items can be accessed at any time anywhere quickly. Advance auditing capabilities allow the managers to keep an eye on the cash register.

Increased accountability- There are certain good POS systems to which the pour spout can be connected to. Each time a drink is rung in, it gets deleted from the inventory the bar keeps. Similarly, all the special, as well as mixed drinks, can be made accountable for by making an entry of the recipe in the POS system. Therefore, each time a mixed or special drink is called for, the items and the amounts of it that were required for make that particular drink gets deleted. The bartender or the manager will know at a glance total amount of items used up and what is remaining. At the same time if the drink is made without there being an order, which will also be recorded in the system. This will increase the accountability of the bartenders.

Optimized employee monitoring- Employee performance report is also one of the features. A good POS software will allow the owner to monitor the employee performance reports and also the cost of maintaining each employee. This will help the owner to forecast how many people are required during the peak hours and lean hours. This is one of the ways to tackle overstaffing in a bar. #POS systems also allow the employees to clock in their check in and check out time at the beginning and end of each shift.

Improved customer service and Integrated Payment Processing- There will an increase in the accuracy of the orders placed if POS system is installed in a bar. An organized and intuitive screen will allow the waiting staff to place the orders accurately that in turn will be received by the bartenders. Similarly, at the time of payment, if the bar honors coupons or similar promotions it can be processed at the checkout time. The mobile POS system will allow the customers to swipe their cards at their table rather than at the checkout counter.

Today, technology plays a crucial part in the hospitality industry. With the availability of mobile/handheld devices at affordable prices and the increasing popularity of wireless internet connectivity, food as well as hospitality industry is adopting mobile solutions for the smooth running of the business. One of the technological trends that is fast gathering popularity among the restaurateurs, small and big, is the seamless integration of mPOS also known as the mobile point of sale. mPOS is required in the environments such as restaurants, nightclubs, bars, tradeshow and also in restaurant-on-wheels where mobility is required. Here we have listed a few pointers to help those restaurateurs make a decision of integrating mPOS in their business as it improves the way the business is conducted.

Improves operational efficiency of the wait staff and enhances customer services- One of the benefits of introducing mPos in a restaurant is that it reduces the wait time of the guests. The wait staff can take the orders at the tableside itself. The guests are in charge of the services and orders they place, thereby alleviating the dinner experiences. It increases the efficiency of faster processing of the food orders and also improves the accuracy of the order. The bill can be paid at the tableside; therefore, there is no wait time.

Streamlines the process of order taking as well as increases the order accuracy- One of the advantages of using mPOS for taking orders is that it reduces the wait time of food items ordered. Through a handheld device, the wait staff takes the order from the customer and this is transmitted to the kitchen in real-time; and it's wireless. Note that the wait staff does not need to go to the kitchen to place the order on the stationary POS system. When the order is taken at the table side, a guest would want a slight variation or twist in the preparation of a dish. When table side orders are communicated to the kitchen in real-time according to the taste preference of the guest, it will eliminate partial or incorrect orders. This, in turn, will improve customer satisfaction.

mPOS permits collection of Data- Possessing a mobile POS device empowers restaurants to monitor and analyze customer data. Instead of filling up paper surveys regarding dining experience, mobile POS systems are able to record and monitor this data fast as well as accurately.

Helps to create a digital interaction- With the evolving of mobile POS technology and the increasing use of smartphones by customers’ restaurants have the choice to dispatch customer coupons to their smartphones. Restaurants are able to harness mobile based loyalty schemes through various social media platforms that result in a digital interaction between the customer and the restaurant.

A hurdle faced by many restaurant owners in the fast moving competitive world is customer engagement. If a restaurant has to make a profit, there is a need to strive to increase customer loyalty and also set oneself stand apart from his competitor. Running a hotel or a restaurant is not an easy job, one has to take into account number of things including the inventory and employee movement, customer relationships and more. Here is where implementing a Point-of-Sale software solution would make it easier for the managers and the owners to keep track of the day to day business operations and forecast the future.

Advantages of implementing POS system

 •    Contemporary technology- A POS system gives insights into your restaurant’s profit and inventory. It delivers real-time information to assist in monitoring your products and help ensure efficient delivery of services to the restaurant’s customers. POS solutions empower the waiters to take orders at the table send them to the bar or kitchen. These solutions make sure every order is right, inventory is constantly updated and help monitor customer purchase patterns.

•    Provides security- Implementing a good POS system in bars, pubs and restaurants can prevent theft of supplies and also crucial data. The owners and managers can keep track of the movement of the inventory, also know if the products are have been paid for and how placed the order for the products.

•   Real-time access to data and inventory information- A major concern of many hoteliers is that they are not able to keep a tab on the day to day operations of their business when they are away. However, an efficient POS software has the required provisions to monitor the business operations, inventory information and also the movement of the employees from anywhere and at any time.

•    Functions as payroll and attendance register- An efficient POS software has add-on modules that help to keep track of the employees log-in and log-out time, the leaves he has taken in a month and so on.  In brief, the movement of the employee can be tracked without any hassles. POS is also a great and useful tool to generate payroll reports for each and every employee of your restaurant.

•    An efficient inventory management system- An efficient POS will not only help to keep track of the inventory, but it will also use the historical data to forecast the sales trends. Based on this you can replenish your stock when it runs low. Also, you remove certain dishes from the menu if they are not being relished by your customer.

•    Improvising customer relationship management- One of the ways to increase the number of patrons of your hotel is by maintaining a good customer relationship. With so many people visiting your restaurant daily, you may not be able to keep track of the names and addresses of each one of them. The POS systems have add-on modules where you can create a database of your regular customers. This data can be used as a part of incentive programs and targeted advertising.

In the last decades, hospitality industry has gained high importance in the world; firstly grace to increasing quality of hospitality services. The innovative technology that manages to bring excellence in each hotel and restaurant business is Point of sale system (POS).

The POS software considerably facilitates hospitality business management. It ensures centralised task operations, maintains transparent business workflow, simplifies billing and inventory management, lowers labour expenses, improves work productivity and accuracy, enhances customer relationship management, etc. Therefore, POS software development is the point of focus and must-have for restaurants and hotels businesses today.

As we know, each Restaurant and Hotel business has its own needs and goals; therefore, the best choice each hospitality business can make is to request the development of a customized point of sale system.

Restaurant POS System

Let us analyze an example of one of the best restaurant POS advantage: If a client, using restaurant POS software, orders well-cooked Dorado fish and one Greek vegetable salad, kitchens cooks receive the clients order instantly and start cooking immediately, thus the ordering process is more comfortable for client and the requested service is provided faster.

Apart from sharing the order details, restaurant POS system lets customers book a particular table in a restaurant, order food online, pay online for provided services, etc.

Hotel POS Software

Hotel POS software helps hotel business by facilitating crucial workflow like room booking, invoicing, room and other services payment, inventory management, reporting and analyzing, etc.

As we all work hard and strive for becoming a successful leader in hospitality industry, it is very important to pay attention regularly to the innovative trends of enhancing our business workflow and our customers satisfaction.

Customized POS Software Development is the latest and most successful trend in hospitality industry. The respective POS software has tremendous advantages for both customers and business, and helps you run the business your way.

One of the most reliable and respected POS company that provides customized POS software development services is YUMAPOS Inc., a US company that considerably increased the performance of many hundreds of Hotel and Restaurant businesses.