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Myth #3: Avoid web hosts that don’t offer customer service by phone. Top Web Hosting We use several hosting companies for our websites and one of them provides all its customer service through a very responsive online ticket system (turnaround time is 10 minutes or less). The service has been excellent and we haven’t missed the phone at all. How do you know if this type of service is for you? First, assess your website. If it is a simple informational tool composed of less than 10 pages, then it’s likely that your service needs can be easily handled via a ticket system. If your site is more complicated and includes advanced functionality such as e-commerce, then phone service becomes a more important consideration. Next, assess yourself. Are you typically comfortable resolving questions and making requests via e-mail? Then you will likely feel comfortable using an online ticket system. If you value human contact, then phone service is probably a better solution. Myth #4: Prepaid hosting contracts are bad. Actually, prepaid contracts are good because they have made the marketplace more competitive and helped to lower monthly costs for consumers. These types of contracts usually come with a 30-90 day money-back guarantee which gives you the opportunity to test drive the service with very little risk. Plus, if you decide to cancel after the money-back guarantee period has expired, you can usually get a prorated refund anytime which means you only pay for the time that you were a customer. When asking for a refund, be aware that if there were special set-up fees to get your website online, those probably won’t be returned. Additionally, if you received a free domain with the account, the domain fee that was originally paid by the hosting provider will likely be deducted from the refund, but you should be able to keep the domain name. The bottom line is that prepaid contracts are a legitimate purchasing option, but follow these tips to help ensure that you are a smart buyer: 1. Make sure the hosting company has an established track record. For instance, HostMonster has been in business for 11 years. 2. Check for a money-back guarantee period and how long it lasts. 3. Carefully read the contract to understand how all of the guarantees work and which costs are not refundable.
