Thank You For Calling

Every day, we get calls from the store, normally from associates, sometimes from customers, asking if we have a particular item that they can’t find.

This particular customer was already irritated when I picked up the phone.

“Thank you for calling, how can I help you today?”

“I’m only calling because this *damn* store doesn’t seem to carry this item anywhere in the store in my size.”

“…Okay. What’s the item you’re looking for?”

The customer rattled off the item number so quickly I had to ask for it twice. I look up the item and it’s no longer available in her size, or any size.

“Unfortunately, it looks like that item is no longer available in any size, but if you would like, I can do a store sea–”

Every call starts the same way. The rest depends on the person on the other line. Sometimes it’s a simple call, sometimes a little more complicated, but every once in a while, you hear something that makes you go…

“They don’t pay me enough for this.”