Bridging the disability divide: Microsoftâs ongoing accessibility and inclusion journey â Microsoft Australia News Centre
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@technology-disability
Bridging the disability divide: Microsoftâs ongoing accessibility and inclusion journey â Microsoft Australia News Centre

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Disability is a long-standing area of digital inclusion finally emerging out of the shadows. In this article, we argue that a critical understanding of digital media from the perspectives of disability and intersectionality will offer generative insights for framing the terms and agenda of digital inclusion in the next decade. With a focus on the area of automated decision-making (ADM) in social and welfare services, we reflect upon the controversial 2015â2020 Australian government programme widely known as âRobodebtâ that recovers putative debts from support recipients â and we discuss implications for Indigenous Australians with disabilities in particular. We contrast the âRobodebtâ programme with explicit digital inclusion policy on disability in Australia, noting that such digital inclusion policy does not specifically acknowledge yet alone address ADM or other aspects of automation. Here, there is a major opportunity for overdue acknowledgement of disability and intersectionality to spur and shape an affirmative and just agenda on people with disabilitiesâ digital inclusion, ADM and other associated areas of automated technologies.
Purpose: The use of Information and communications technologies (ICT) in the public sector is widespread and on the increase. There is a need to develop knowledge regarding the end users experiences of using ICT to engage with services. This study aims to provide knowledge regarding young persons with disabilities or chronic disease experience using ICT to engage with health- and social care services.Â
Materials and methods: Nine young persons between 16 and 25, living with chronic disease or physical disability, participated in this study. The data was collected using semi-structured interviews. The interviews were recorded, transcribed verbatim and analysed using Constructivist Grounded Theory.Â
Results: Three categories were identified that reflected the young personsâ experiences with using ICT to engage with health and social care services. (1) Navigating in an information overflow, (2) Experiencing disparate dialogues, (3) Utilising the potential of ICT. The young persons experienced that ICT used for engaging with health and social care services did not necessarily fit their need, yet, they saw how ICT had potential to increase engagement with services, especially with an increased focus on dialogue. The findings can be subsumed by the core category Inaccessible Possibilities, illustrating both the potentials and the challenges ICT presented.Â
Conclusion: The study shows that although young persons are perceived as digitally native, they experienced challenges using ICT to engage with health- and social services. The poor fit of ICT combined with navigation- and accessibility issues, hinder engagement. However, ICT inhabit a potential to increase engagement, especially communication.
In the spring of 2020 many companies sent their employees home to work remotely in an effort to combat the spread of COVID-19. Without forethought or planning, an entire workforce was mobilized using digital assistive technologies to support remote working. Prior to this, these same companies had often claimed an âundue hardshipâ when asked to make these same accommodations for people with disabilities. Over a year later and much has been learned about the use of digital assistive technology to support remote workers. More importantly, for the first time, people with disabilities can come to the same table in their search for employment. Therefore, the focus of this report is a scoping review undertaken to answer the question: How does digital adaptive technology address barriers to labor market participation for people with disabilities?
Above illustration: âDigital Social Lifeâ by Rocio Egio (2021) Christian J. Harrison

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Accessible Summary
A lot of people with learning disabilities enjoy using the Internet every day and use social media on their mobile phones. Staying safe online is important.
This research used interviews and focus groups to find out what children, young people, their parents and teachers thought about Internet safety, extremism and online radicalisation.
Extremism is when people have strong and dangerous views about laws or religion. Radicalisation is when people support extremism in a dangerous way. People can be targeted on the Internet to talk them into supporting extremism.
The young people said they knew a lot about staying safe online, but parents were concerned about risks.
When people with learning disabilities learn about staying safe online, they should be given information about online radicalisation and grooming for terrorism.
Abstract
1.1 Background
Young people with learning disabilities are increasingly using the Internet but can be vulnerable to being victimised online. As learning disability services develop guidance on how to support Internet use, it is important to explore what support is necessary.
1.2 Methods
This research used interviews and focus groups to explore what children, young people, their parents and teachers thought about Internet safety, extremism and online radicalisation.
1.3 Results
Results showed that the students were active Internet users and were confident about online safety but parents were concerned about the risks associated with Internet use. Following taking part in a peer education project that focussed on Internet safety and specifically about risks of online radicalisation and extremism, the students understood possible links between grooming and online radicalisation and their teachers increased their understanding of the importance of digital engagement for their students.
Many people with intellectual disability experience digital inequality due to a lack of Internet access; this is known as the digital divide. Digital inequality is also apparent when people with intellectual disability have Internet access, but only use it for a small number of applications (e.g., watching videos and playing games). Recently, it has been suggested that digital inequality also occurs in situations where some Internet users are less likely than others to translate their online activities to offline resources, including educational outcomes and social capital. The extent to which people with intellectual disability are translating their online activities to offline resources has not been examined. We conducted a systematic and critical review using PRISMA guidelines. The search strategy terms âintellectual disabilityâ and âInternet useâ were used to search the databases: Scopus; Wiley Online Library; Psychiatry Online; Web of Science; CINAHL; and PubMed. Twenty-four studies were found, which described 53 types of Internet use, 48 risks of Internet use, and 28 benefits of Internet use. The data were identified thematically and categorized to facilitate comparisons. The most frequently reported types of Internet use were in the category of social media/social networking (23%), the most common Internet risks were in the category of emotional distress (24%), and the most often reported benefits were in the category of friendships and social connection (33%). The findings indicate that the benefits of Internet use for people with intellectual disability have received much less attention than the risks.
Content creators are instructed to write textual descriptions of visual content to make it accessible; yet existing guidelines lack specifics on how to write about peopleâs appearance, particularly while remaining mindful of consequences of (mis)representation. In this paper, we report on interviews with screen reader users who were also Black, Indigenous, People of Color, Non-binary, and/or Transgender on their current image description practices and preferences, and experiences negotiating theirs and othersâ appearances non-visually. We discuss these perspectives, and the ethics of humans and AI describing appearance characteristics that may convey the race, gender, and disabilities of those photographed. In turn, we share considerations for more carefully describing appearance, and contexts in which such information is perceived salient. Finally, we offer tensions and questions for accessibility research to equitably consider politics and ecosystems in which technologies will embed, such as potential risks of human and AI biases amplifying through image descriptions.
There is an open call for technology to be more playful [5, 79] and for tech design to be more inclusive of people with disabilities [80]. In the era of COVID19, it is often unsafe for the public in general and people with disabilities, in particular, to engage in inperson design exercises using traditional methods. This presents a missed opportunity as these populations are already sharing playful content rich with tacit design knowledge that can be used to inspire the design of playful everyday technology. We present our process of scraping play potentials [4] from TikTok from content creators with disabilities to generate design concepts that may inspire future technology design. We share 7 emerging themes from the scraped There is an open call for technology to be more playful [5, 79] and for tech design to be more inclusive of people with disabilities [80]. In the era of COVID19, it is often unsafe for the public in general and people with disabilities, in particular, to engage in inperson design exercises using traditional methods. This presents a missed opportunity as these populations are already sharing playful content rich with tacit design knowledge that can be used to inspire the design of playful everyday technology. We present our process of scraping play potentials [4] from TikTok from content creators with disabilities to generate design concepts that may inspire future technology design. We share 7 emerging themes from the scraped
A recently published JAMIA paper argues that design, implementation and policy considerations must be taken into account when developing virtual care technology.

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This research explores published articles, websites, and incorporates the writerâs observations on how Assistive Technology (AT) has revolutionized what disabled artists can do better today. It provides resources and examples of integrating AT in art. Advances in AT and changes in  federal laws have propelled disability in the arts.
Moving life online isnât easy, but itâs opened up some new possibilities.
Remote learning is especially challenging for students with disabilities.
Social media platforms are deeply ingrained in society, and they offer many different spaces for people to engage with others. Unfortunately, accessibility barriers prevent people with disabilities from fully participating in these spaces. Social media users commonly post inaccessible media, including videos without captions (which are important for people who are Deaf or Hard of Hearing) and images without alternative text (descriptions read aloud by screen readers for people who are blind). Users with motor impairments must find workarounds to deal with the complex user interfaces of these platforms, and users with cognitive disabilities may face barriers to composing and sharing information.
We invited accessibility researchers, industry practitioners, and end-users with disabilities to come together at the Computer-Supported Cooperative Work conference (CSCW 2019) to discuss challenges and solutions for improving social media accessibility. Over the course of a day that included two panels and breakout sessions, the workshop attendees outlined four critical future research directions to progress on the path to accessible social media: tooling to support disabled people authoring content, developing more accessible formats/tools for new forms of interaction (e.g, Augmented and Mixed Reality), using communities to distribute accessibility labor, and ensuring machine learning systems are built on representative datasets for disability use-cases.
Increasingly, access to technology is a necessity if one is to participate fully in all life domains. Technology is critical to enable people with and without disabilities to live autonomous, self-determined lives. This article provides a synthesis of recent information concerning technology that might promote the autonomy of people with intellectual and developmental disabilities, focusing on technology emerging from the field of applied cognitive technologies. To explore these issues, we provided a synthesis of the major theoretical perspectives pertaining to autonomy and self-determination, emphasizing the notion of autonomy-as-volition, and selected exemplary research findings that illustrate how technology can promote autonomy. There is clear evidence that people with intellectual and developmental disabilities can be supported to be more autonomous across multiple domains using applied cognitive technologies. In todayâs ever increasingly technical world, access to usable technology is not simply a convenience, it is a necessity. If people with IDD are to be supported to live, learn, work, and play in their communities, they need to have access to cognitively accessible technology.

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YouTube is a space where people with disabilities are able to present their lives and show what living with a disability is truly like, with full control over their own narratives.Whilst this has ce
Rapid adoption rates of smart speakers and home automation and control devices, and predicted strong future growth requires ongoing research to understand and anticipate the needs of consumers with disabilities. This paper uses quantitative and qualitative survey research data to develop âpersonasâ for consumers with one of six disability types â limited dexterity, limited mobility, low vision, blindness, hard of hearing, and deafness. Personas are research-based fictional characters developed to represent different user types that might use a service, device or other product in a certain way. They help designers and engineers understand user needs, experiences, behaviors and goals in a more personal way than lists of features and needs. The quantitative data show moderate rates of adoption of smart speakers (38%-54%) by all six disability types except deaf respondents (who have low rates of adoption), and substantially lower rates of adoption for smart-home devices (outlets, light switches, thermostats, etc.). Qualitative data reveal primarily five dimensions of feelings or impressions by owners of smart speakers and smart-home devices: fondness/enjoyment, inspiration/wonder, utility/convenience, usability/accessibility, and safety/security. From these data and our analysis one persona is summarized for each of the six disability types.