Sierra, Mike, Romeo?
I, along with many others in the U.S., was waiting for Midnight EST to get a chance to play Tom Clancy’s: The Division as the servers went live. A little after midnight, I opened up the game to find an unexpected update before I could even play. This in turn took around 15 mins to download. Finishing the update I launched the game and created my character. Then, as with most new games, I needed to adjust the settings of the game to suit me. Finally, I was good to go. I almost literally took about 2 steps with my character and the game crashes. For the next 1½ to 2 hours was spent constantly trying to log back into the game while I watched the errors like the one above. This was my launch day experience for The Division as well as everybody else in the U.S. for the most part.
Apparently, The Division wasn’t the only game affected. Tom Clancy's Rainbow Six Siege also went down for a little while as well. Frustration for many was running high for what is nothing more than an inconvenience. I understand you payed for a game and want to play it, but things happen. Launch days for most companies have issues. That’s because at launch time when everything goes live, probably will be the largest amount of gamers logging in and playing at the same time. Now that is not to say that some of this issues could not be avoided.
My suggestion for some of the ways to avoid this could be:
Staggering launch times around the world.
Making a queue to stagger people in.
Renting a lot more servers for the week or month of the launch.
Giving rewards for logging in at a different time.
After all was said and done, I did get to play the game for a little while and am so far enjoying it.
