#web chat software

Choose your front line cheetah:

First thing is first. Who is representing your business on the other end? What role do they play? This will help in determining the success of your incoming SYNCRO interactions.  Think of SYNCRO as a major prospect generator and then assign that responsibility, responsibly. The person you select to interact on your behalf will set the tone for your business.  A few qualities we suggest they imbue are:

1) Promptness: SYNCRO is designed to be instantaneous, don’t give the turtle texter a cheetahs job. Answer incoming interactions before Chat Rescue clicks in whenever possible.

2) Friendly: No one wants to interact with a grumpy Gus, in person or via chat.  Make sure they understand business etiquette and are aware that their responses are being funnelled back to a website chat window. They aren’t just texting back their buddies about where the game is on that night, so keep the texting slang to a minimum.  Chat windows will quickly close due to the perception that you don’t care about their business or don’t have the time to respond to an incoming interaction.  Make sure to be personable with phrases like, thank you for your interest, how may I help you, and how are you today – show some general genuine interest in the fact they are trying to make a connection.

When you sign up for a SYNCRO account you will automatically be presented with a step by step set up wizard to guide you through how to install the embed code to enable live chat to text on your website.

However, if you already have an account with us and are looking to manually generate embed code for your website you can also follow these two steps:

1.) Login to your SYNCRO account http://stable.syncrowebchat.com/user/login 

2.) Find and click the ‘Manage Sites’ tab. Click ‘Add New’. From here you will be able to add the website URL where you will be installing SYNCRO and generate the embed code that is required to set up your live chat to text message widget.

Here’s how you set up scheduling.

Login to your account

Click the Setting tab

Click the advanced tab

Find the Scheduling option

Check the box that reads Enable/Disable Chat Scheduling

Set the hours you will be available in the Time frame

Be more responsive to your online leads with these 5 tips.

Make the most of incoming interactions and how a Moooooing cow changed my sales game.