#voip headset

In a busy contact centre, the headset isn't an accessory. It's the tool your agents live in for 8 hours a day.

The right one means clearer calls, happier customers, and less fatigue. The wrong one means sore ears, muffled audio, and lost information.

So here are the headsets worth your attention in 2026, plus what actually makes a good one.

What Makes a Great Contact Centre Headset

Before the picks, know what you're looking for:

Noise cancellation. Open-floor chatter is the enemy. Multi-microphone arrays adapt to your voice so callers hear you, not the person two desks over.

All-day comfort. Agents often wear headsets for six to eight-plus hours per shift, so lightweight designs and soft padding are essential to avoid fatigue.

Mic clarity. A crisp noise-cancelling microphone keeps calls professional and prevents repeated "sorry, can you say that again?"

Durability. These get heavy daily use, so build quality matters. A two-year warranty is a good sign.

UC compatibility. Look for models certified for your platform, often with a dedicated Teams or softphone button.

A busylight. That little red light tells colleagues you're on a call.

The Best Picks for 2026

Best wired workhorse: Yealink UH34 The UH series is designed specifically for unified communications, office, and call centre professionals. The UH34 is ultra-light with a noise-cancelling microphone. A reliable, plug-and-play choice for agents at fixed desks who don't want to think about charging.

Best wired for noisy rooms: Yealink UH37 Step up to the UH37 and you get dual-microphone noise cancellation plus Yealink Acoustic Shield technology, which intelligently blocks surrounding noise and picks up only the speaker's voice. Even in a crowded workplace it cuts interference, and its 35mm speaker with dynamic EQ gives clear call audio and good music quality on breaks.

Best DECT wireless: Yealink WH62 / WH63 For agents who need to move, the WH62 is a DECT wireless headset with dual noise-cancelling mics, a long wireless range, and around 13 hours of talk time. Prefer something lighter with flexible wearing styles? The convertible WH63 is a great, feather-light alternative that connects directly to most Yealink phones.

Best all-in-one workstation: Yealink WH66 The WH66 is an industry-leading DECT wireless workstation with a touchscreen base that manages your calls and USB devices in one place. It offers up to 160m of range and 14 hours of talk time and supports high-density installs, up to 200 users on one floor without interference.

Best premium ANC wireless: Yealink WH68 The WH68 combines DECT and Bluetooth dual-mode wireless with Hybrid Active Noise Cancellation and four microphones using Acoustic Shield 3.0. With up to 185m range and compliance with Microsoft's Open Office requirements, it's built to silence the chaos of a busy open-plan centre.

Best Bluetooth for hybrid agents: Yealink BH70 / BH74 For staff splitting time between office and home, the BH70 is a lightweight, Teams-certified Bluetooth headset with a 3-mic array and up to 35 hours of talk time. Want stronger noise blocking? The BH74 adds Hybrid ANC and a four-microphone system.

Wired or Wireless?

Wired headsets are cheaper, never run out of battery, and are perfect for agents who stay put. For a busy centre, they're often the practical default.

Wireless headsets add freedom to step away, grab a file, or take a break without dropping a call. They cost more, but supervisors and mobile agents love them.

Many centres use a mix: wired for fixed desks, wireless for team leads.

The Bottom Line

There's no single winner, only the best Yealink fit for your floor. For most desks, the UH34 or UH37 is a dependable all-rounder. Need wireless freedom? Go to the WH62 or the WH66 workstation.