#tminus5weeks

40 hour limits per month on mobile listening? Are you kidding?! I just hit that limit and this has been a light listening week for me. I work 40 hours in a week (during a normal week) and I use my phone because my computer doesn't have sound.

Anyways, some days, like today, the temptation to paint a huge swatch of skin with the liquid Bandage just so I can rip it off is overwhelming.

I posted yesterday about how a client wanted me to change my name so I wouldn't confuse her with my name on invoices.

Today, my boss (not Phil) called me Lauren. I've worked here just shy of a year and a half and he didn't notice he called me Lauren until I gave him a weird look. 

And for those wondering, no his daughter/wife/sisters names are not Lauren. He just thought, for 30 seconds, that my name was Lauren.

It would seem that to some people (clients, *patooie!*) the name "Murphy" is not a common one.

... Really.

A client called me up today, completely irate because she had just received a bill for an invoice that she had already paid months ago. I, being the excellent customer-service person that I am, I calmly looked up the invoice based on the invoice number she shouted at me. 

"Invoice number FIVE-FOUR-THREE-THREE-TWO-ONE. GOT IT?!"

"Yes, ma'am, I have it here. It says that there is a balance due of $1,300." This invoice was only sent out last week, so I'm not sure how the charges could have been paid last month." (I know, right? I'm so cool under pressure. It's my telemarketing experience)

"Well I'm positive this has been paid and mraw, mraw, blah, blah, yipp, yipp, yipp, and I don't even understand how you have our company name listed under Staff for only half of the work done!"

***crickets***

"Ma'am, what company do you think this invoice is for?"

"Well, Murphy Law Group, OBVIOUSLY!"

"Ma'am, I'm Erin Murphy. The name you're seeing on your invoice is the work I completed on the return which was done for XYZ Residential, Inc."

"Oh.... well..... you should use a different name so as not to confuse me!" *click*

Today I got to spend two hours translating a document from French into English for a contract between two companies who are contracting in Iraq and Kurdistan. My translations have impact.