#territorymanagement

Even the most productive field team can miss opportunities if territories aren't planned effectively.

Poor territory coverage often leads to:

Missed customer visits

Uneven workloads across team members

Excessive travel time between appointments

Delayed follow-ups and service requests

Untapped opportunities in high-potential areas

Improving territory coverage isn't just about assigning locations—it's about balancing workloads, optimizing routes, and ensuring every priority area receives the attention it deserves. Organizations that regularly review territory assignments and optimize routes are better positioned to improve productivity and reduce coverage gaps. Want to learn practical strategies to improve territory coverage for your field teams? Explore below 👇

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Managers become extremely frustrated when they have a team of competent field representatives, but lackluster sales and customer satisfaction levels. One explanation for these problems is ineffective or nonexistent territory management. If clients are not properly grouped or if field reps are not properly dispersed amongst clients, customer relationships and the bottom line can suffer. However, with careful planning and consistent analysis, territory management can optimize a field team’s efforts.

Sales are contingent upon the attitude of the salesman—not the attitude of the prospect.

–W. Clement Stone

For every manager, in every area of business, complacency is the enemy. There are few things more frustrating to business owners and entrepreneurs than unrealized potential, and it is possible for even the best salesman or field representative to fall into that trap. If you have restructured your goals for field teams time after time, and your proven representatives are still falling short of expectations, it might be time to change your territory management system.

Effectively managing territories is a vital skill of any field team manager. In the maintenance industry, it can be a key factor of customer service success. In fact, some of the biggest challenges facing maintenance field teams can be solved by intelligent and careful territory management. By leveraging a Field Activity Management software solution, maintenance businesses can benefit in these core areas.