As I’ve been working to get our startup Goodbits up and running I’ve been using many different tools to get as much insight on our customers activity. The one tool that I’ve been using the most has been Kissmetrics which has allowed me to look at specific events or actions that a user carried out on the site. Making it far more useful than the popular choice of Google Analytics or similar.
It has been very important to learn what daily habits our users are carrying out, so the better information I can compile the better I can deduce common usage patterns that I have to improve and refine. Check out this post from Nir which is an interesting read on Habit forming.
Now there is a new kid on the block and I’m loving it. Intercom, a web app that is a CRM (Customer Relationship Management) Tool on my customers with some serious powerful features.
This is Kalv's blog post on how we're using Intercom and other tools to engage with the people that are early users of Goodbits.
We've really appreciated everyone's feedback as we reach out more directly to ask questions about how they're using the site.
We are still using TenderApp as our public help & feedback site, but if you see the little "mail envelope" icon while you're reading your goodbits, feel free to click it and send us a message directly.