The Problem With Feedback Nobody Had to Think About
Feedback is supposed to help people improve. But somewhere along the way, feedback became something we collect, report, and move on from.
A customer gives a rating. A survey generates a score. A dashboard shows satisfaction at 7.8 out of 10. Everyone sees the number, but very few people stop to ask what it actually means.
That is the problem with feedback nobody had to think about.
More Feedback Doesn't Mean Better Understanding
Businesses today can collect feedback from almost anywhereāsurveys, reviews, online communities, social media, support conversations, interviews, and product interactions.
The challenge is no longer getting people to respond.
The challenge is knowing which responses deserve attention.
A hundred quick answers can sometimes tell you less than ten thoughtful ones. When feedback becomes another metric to track, organisations can lose sight of the people behind the responses.
People Don't Always Say What They Really Mean
Feedback is rarely as straightforward as a rating suggests.
Someone might give a product an 8 but still have a major frustration. Another person might give a 6 because they misunderstood a question. Someone may select an option simply because it is the fastest answer.
The number is useful, but the context behind the number is often more valuable.
Good research doesn't simply ask, āWhat did people say?ā
It asks:
Why did they say it?
What influenced their response?
What changed their opinion?
What are they not saying directly?
What should the business do next?
The Human Layer Still Matters
Technology can make feedback collection faster and easier. Automation can organise responses, identify patterns, and highlight trends.
But interpretation still requires thinking.
A recurring complaint may point to a product problem. Or it may reveal a communication problem. A declining satisfaction score may indicate a genuine issueāor simply a change in who is responding.
Without context, feedback can easily become misleading.
The goal shouldn't be to collect more feedback. It should be to create better conversations around the feedback you already have.
From Feedback to Understanding
The most valuable research organisations are not necessarily the ones asking the most questions.
They are the ones willing to slow down and understand the answers.
Feedback becomes powerful when it moves beyond a dashboard and becomes part of a decision. When a response changes a product, influences a strategy, improves an experience, or reveals something the business hadn't considered before.
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i really ain't posted here in over four months huh. :x sorry 'bout that, surveys have become a much more infrequent hobby for me, and the amalgamation surveys i post here are likely gonna become shorter moving forward because i just fill them out so much less.
life has been A Fucking Lot lately and i've been focusing on other things to distract me, a big reason being that like i don't even really want to explore topics about how i'm feeling and stuff. i talk about it enough with my mom, close friends, and my therapist. i'd also like to add that going forward, as i process a traumatic event that has re-emerged for me, there's a possibility my surveys may contain more (marked, as always) SA trigger warnings and just in general not be sunshine and rainbows and while major trigger things are always marked, please forego reading my survey answers if you feel they could damage your own mental health.
way too much has happened in four months and this isn't my personal blog (it's @wisteria-bones) so i'm not gonna like, update on everything. stuff will just naturally come out via survey answers.
thanks for reading, carry on. please take care of yourselves and mind trigger warnings before certain answers.
Have you ever seen a therapist?
Iāve seen a therapist since middle school and have not stopped since (though my therapist has changed plenty of times over two decades lol).
Do you know how to read music?
Not anymore.
Would you date someone who was a different religion than you?
I will absolutely not date someone practicing an Abrahamic religion and NO ONE whose religion plays an overwhelming role in their life or pushes their beliefs on others. Honestly most religious folks Iām going to be hesitant to date; I think being spiritual or having nature-based beliefs/practices is as far as Iām willing to go, even I have *some* of those since I relate to some aspects of neopaganism, but my atheism comes first and foremost and is at the core of my religious outlook. I donāt believe religious people are innately bad, but Iāve had way too many shit experiences with those who practice Abrahamic belief systems to be interested in dating someone who subscribes to their ideologies.
What is your best subject in school?
English/language arts, art, and German.
Are there any bugs you find cute? Which ones?
All bugs, I positively adore bugs. Please be nice to bugs. We need them.
Do you sleep easily at night?
No, I have difficulty falling asleep. It usually takes me at the minimum an hour unless my body is absolutely, utterly, fully exhausted to where I canāt even keep my eyes open (and sometimes not even then). Itās gotten a whole lot harder lately due to all the stress and anxiety and depression Iāve been dealing with.
Do movies ever inspire you to dress like the characters? Name a few:
No.
What color is your dream car?
I mean pink (or burnt orange if weāre talking ānormalā colors cars come in), but I will never have my own car or drive again.
Do you like your music loud or soft?
Loud.
What are some of your favorite words?
Serendipity, tranquility, serenity, confectionary, and the Artemis II mission brought āmoon joyā on board. What a beautiful, happy word. It probably beats all the others, tbh. I really hope itās the word of the year.
Do you believe you only find true love once?
No.
Do you prefer live or studio versions of songs?
Usually studio. An exception I know of is āI Donāt Want to Change the Worldā by Ozzy Osbourne. The āuh!ā sound he makes in the beginning of the studio version is no comparison to live, the studio version sounds silly imo. Itās such a charismatic, energetic āoh!ā in the 1992 live recording featured on theĀ Live & LoudĀ album that just isnāt matched. I exclusively listen to this version.
Are you open with people?
It depends.
If youāre not interested in something, do you find it hard to pretend?
Yes, but I can to some extent sometimes, albeit not always.
Would you want to see your future, if you could?
Nope.
Are you content with your social life?
No, and itās gotten worse now that Iāve broken up with my once-boyfriend of almost five years, who was the only person in my real life that I saw outside my mom and doctors with any regularity.
What is something freeing that youāve done recently?
Breaking up with Girt at the end of June, but itās much more complex than āfreeing.ā There is also a lot of grief and pain and very dark realizations that have been a whole fucking lot to deal with.
Have you ever had edible flowers?
I used to eat the honey off honeysuckles as a kid, at least. Iāve maybe tried a dandelion.
Do you enjoy spicy foods?
Yes, but especially now with a gastroparesis and gastritis diagnosis with clear evidence too much spicy food upsets my stomach and general digestive tract, I try to go easier on it.
What color are your eyes?
Grayish blue.
Whatās a song youāve had on replay recently?
A lot. Motionless In Whiteās new album recently dropped so lots of those tracks are being looped. Also Peyton Parrishās cover of āZombieā by the Cranberries.
Have you ever played volleyball?
I did like, a camp or something for volleyball? I think in middle school? I wasnāt suited for it, it REALLY hurt my hands.
Have you ever slipped in the shower? And actually fell over?
Yes, this was my final straw to relenting to a shower chair. My legs were in agony and, while getting out of the shower, my knees just buckled and I fell onto the bathroom floor. I completely broke down and had a lot of difficulty getting up. This was before I began physical therapy to rebuild my leg muscles after atrophy from living in my bed for years, and for a while after therapy was successful in this, I was able to stand and shower again, but *now*, because of worsening chronic illness + disability, I have to sit. Showers absolutely would not happen otherwise (and theyāre already very, very underdone).
Whatās your favorite kind of juice?
Orange. I want to try this peach and mango I used to love though.
Do you like pickles?
I love pickles and do now more than ever. I like to ensure we have a jar in the fridge. The juice isnāt only a salt shot if I need it (likely POTS, tilt table test finally ordered after pure hell), but apparently it also helps gastroparesis flares (I havenāt really tested this for myself yet).
What is something you take a lot of pictures of?
My pets.
What are your most used emojis?
Sobbing, skull, pensive, double exclamation, pink or sparkly heart.
What was the last series you finished watching? Do you have any plans to begin another?
Squid Game 2, I think. Mom and I just started the new season ofĀ The Great Food Truck Race.
Are you on birth control?
Yes, but I semi-recently changed it.
Are you saving money for anything?
Iāve been saving the same gifted money since Christmas to go towards a gaming PC I was supposed to get for my birthday. Momās hoping some of the Camp Lejeune settlement money can finally get us there, whenever that comes in.
Are you usually wide awake in the mornings?
No, especially lately. Itās become pretty important I take mornings slow with waking up and leaving bed/doing stuff because my blood pressure will often drop way too low.
How many relationships have you been in that lasted less than a year?
Three, but one of these people was my most recent ex that I later dated almost five years. Our first try, I wasnāt ready to date a man again yet, and thatās why I eventually ended that one.
Where were you going the last time you were on a plane?
Home (North Carolina) from Illinois.
Where were you going the last time you were on a train?
I have never been on a real train. But I went on this rail trainā¦ thing in Charlotte multiple years ago.
Have you ever been significantly more physically fit than you are now?
Yes, teenager, around 16. I exercised via WiiFit daily for at least an entire summer and got in pretty fucking good shape, and I still thought I was fat when I ABSOLUTELY was not. I was around 120 pounds. Girl that pouch on your tummy was protecting your fucking uterus. God I hate what society has done for young girls. We ALL thought we were fat. ALL OF US. Now I AM fat and have learned itās not even a bad word and does not diminish my value.
Are there any ways in which you greatly differ from everyone else in your family?
In myĀ immediateĀ family, Iām the only queer and leftist one. Idk if thereās anyone alive in my extended family that is an ambulatory wheelchair user. Iām the only person in my family to be diagnosed with Bertolottiās and hypothyroidism.
Should teenagers be allowed to have their cell phones with them in class?
For their own safety, I actually think yes, it just needs to be on silent and not in their hands unless in an emergency. Like there are WAY too many school shootings and shit to say kids should have no access to their phones in school these days.
Do you have any gay relatives?
Yes! My momāsā¦ second cousin or something? He is also a successful artist. He and his husband are so cool and I REALLY want to meet him in person, heās one of my family members I interact with most on Facebook. My sister Misty also has a daughter who is LGBTQIA+, sheās had a girlfriend for quite a while. <3 Very well possible I have other queer nieces/nephews or relatives in general.
Have you ever turned down someone who didnāt handle the rejection well?
No.
How large is your largest scar, and what is it from?
[TW: SELF-HARM]Ā Currently, self-harm scars on my left wrist, at least in terms of length. I have deeper scars from surgeries and a fall that led to stitches but they cover less surface area.
Have you ever been in a relationship where there was a large difference in maturity levels?
Yes lol.
Whatās the longest youāve ever stayed as a guest at someoneās house?
Around a month or two when I was technically homeless and my mom was figuring out a new housing situation.
Do you have a moustache; If so, do you like it, and if not, would you want one?
No, and I donāt want one personally.
Does your area or country get any deer, and have you ever saw any in real life?
Yes, we have whitetail deer. Iāve seen plenty, and Iām always happy to.
Would you say you had rivals in your childhood?
No, wonāt nobody competing with me as a kid in school. I was a weird loser to those people.
When was the last time you lost your voice?
The last time I had Covid, which I want to say was around 3-4 years ago?
Who were the last five people you spoke to via text/message?
Mazzy, Tez, Nohr, my mom, and Jax.
What was the last liquid that you choked on?
My own hellfire-hot stomach acid lol </333333
Did you or have you had sex with the last person you slept with in bed?
[TW: SEXUAL ASSAULT]Ā Yeah. He also sexually assaulted me once, so thatās cool to process.
When you sign your name do you use your middle name?
No.
Was your last kiss initiated by you or the other person?
Me. Pretty sure I distinctly remember our last kiss, just a peck before we rode to Pride, which he so kindly ruined for me.
When getting dressed do you put your pants or shirt on first?
Pants.
Who was the last person you saw totally naked?
My ex, pretty sure. Possibly my mom since then getting changed, but idr.
Is your toilet paper on the right or left side of the toilet?
Left.
Do you use a handrail on stairs if there is one?
I literally have to, not using it isnāt an option for me.
What is your favorite drinking game?
Iāve never done one.
Do you have any tattoos that you donāt like anymore?
Yes. Not despise, but dislike.
Who was the last person from your high school graduating class you saw?
You know, couldnāt tell you.
Favorite farm animal?
Piggies. :ā) <3 Theyāve been the one since childhood, and I love them even more as an adult.
Have you ever been sedated or put under anesthesia?
Yeah, multiple times by now.
Have any of your friends ever cheated on somebody?
Probably at some point, this isnāt very rare, so.
Have you ever felt like you were someoneās rebound?
No. Tyler maybe, I guess, but I have no idea if heād recently come out of a relationship.
Who is the first person who broke your heart?
My then-alcoholic dad.
Who would you want to be the flower girl at your wedding?
I will likely never get married because in the US disabled people canāt marry without losing benefits and Iāll be godfuckingdamned if I rely financially on my partner, dgaf how much I trust them.
Who is the most important person in your life (besides yourself)?
My mom.
When was the last time you kissed someone who was younger than you?
Whenever I was dating Sara last we visited each other. I donāt remember.
Would you have sex with someone of the same gender as you?
Yeah.
Were you born with hair on your head?
Yes.
Would you rather have a home birth or hospital birth?
No birth, actually.
Have you ever dated a twin?
No.
Have you ever auditioned for something? What was it, and how did it go?
Chorus in elementary school, and I got in.
Have you ever seen your exās new partner? If so, what do you think of them?
I have no idea if/who any are dating.
Do you believe there used to be dragons?
No.
Where was the last place you went, that you hadnāt been to before?
Rheumatology doctorās office.
Have you ever reached out to a crisis center for mental health support? If so, how was the experience?
[TW: SUICIDE/OVERDOSE]Ā Yes, I attempted the chat in February 2016 but they were too busy/taking too long and I gave up and overdosed.
Whose house did you visit last?
My younger sisterās.
Have you ever played Geoguessr?
No. I like watching Game Grumps and Good Mythical More play it, though.
Can you see your favorite animal from where you are sitting? (on an article of clothing, a figurine, a stuffed animal, etcā¦ maybe even alive?)
Yeah, plushies and a small statue.
Why would ABN flat out lie though?? š¤ Especially when she's supposedly in connection with his family for years? Also, if it's fake, then why the worry about it being out there if it's fake?
Anyway -- I'm done lol š
You all can believe whatever you want lol. Whether the photo is real or not doesn't really make a difference anyway. (And btw, her head isn't that tiny, so it's obviously not her lol)
With that said feel free to vote in the poll below and then we can close this discussion down.
Is It Austin? Or Is It AI? š¤
I think it's Austin in the photos
I think it's AI
I'm honestly not sure WHAT to believe atp lol š
A bit of a weird question, but if you were to change one member of S-62 into a girl, who would it be? Apart from the gender nothing would change, let's even pretend she would be in juvenile detention with the rest.
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3. What do you normally do while waiting for your food or drink to arrive?
Talk if I'm there with someone else. And if I'm there alone then I'll people-watch or maybe dick around on my phone.
4. Describe one of your most emotional farewells.
Saying goodbye to my Grandma shortly before she died of a neurodegenerative disease.
5. How have your tastebuds changed since you were a child?
I was never a picky eater, not even as a kid, but I'm still much more adventurous with food as an adult. I'll try almost anything.
6. Did you find it difficult to learn how to drive? If you do not know how to drive, would you ever like to learn?
No, driving came very easily to me.
7. What is your opinion of music from the 1960s? What is your favourite song from this decade, if you have one?
I really like 60s rock but I don't think I could choose just one favorite song from this decade. I like most early stuff from both Pink Floyd and The Doors.
8. If you could live near a body of water, where would you live and why?
My family's beach villa on Hilton Head Island. It's been my "home away from home" for 25 years.
9. Think of someone you care about. What do they smell like?
The body wash that he uses.
10. What are some personality and/or physical traits that you find attractive that other people would find plain or boring?
I don't know what other people would find "plain" or "boring" unless I asked them.
11. Do you own plants? If so, what kind of plants? If not, would you like to grow any?
Not currently. I wish I could start up my AeroGardens again, to grow lettuce and kale, but that would make no sense with the amount of upcoming travel I have planned. You can't leave them for more than like 5 days at the very most once they're past the seedling stage.
12. What was your last serious conversation about?
My husband and I were just talking about when he's going to do his base transfer to DC, and when to sell the house next year (looking like we might list it in February or March), and we were also discussing calling our family friend to see if he'd come out of retirement to be our real estate agent again.
13. Is there any sort of closure that you are looking for? If not, when was the last time you felt unsettled?
Yeah, kind of. All the details of our move are not yet worked out, and it's making me feel a bit unsettled in a way. I think I'll feel better after our trip in 2 weeks, once we have a better idea of the exact part of the DC area we'd want to move to, and what sort of townhouse/condo we'd want to buy.
14. Do you feel that you have expressions that are hard to decipher? Why/Why not?
Hard for others to decipher? Yeah... I think that being autistic means that some of my facial expressions sort of get "lost in translation" with neurotypical people, like they'll totally misinterpret what I'm thinking/feeling when they read my face.
15. Are there any thoughts that you feel that you are terrible at putting into words? If so, what? (If not, Iām incredibly jealous.)
I'm much better at putting my thoughts into words when I'm writing, because it gives me the time to figure out how to say things. When speaking to someone, sometimes I struggle with putting complex thoughts into words.
16. Is there a city that you have a particular fondness for? If so, what city is it and why?
London. It was the very first European city that I visited, and my husband and I had an amazing time when we went there.
17. How comfortable do you feel couchsurfing or going to a hostel? Would you rather stay in a hotel?
I always stay in a hotel.
18. What do you feel is your biggest personality flaw?
Chronic procrastination.
19. What are some intrusive thoughts that you have had? Have you ever played them out in your head, or even acted upon them?
I don't really get intrusive thoughts.
20. How would you describe what itās like in your mind?
Wonky.
21. What is your favourite brand of beer, if you have one? If not, what is a brand of any sort of drink that you like?
I'm super picky about beers, I tend to only like dark beers like porters and stouts. My favorites are Guinness and Great Lakes Brewing Company Edmund Fitzgerald Porter.
22. Has a dream that you thought was impossible come true? If so, what? If not, do you think that it is likely to?
I never really thought it would be impossible, just very very improbable, like to the point where I never even considered it happening to me. I don't want to say exactly what it isā¦ I don't like going into specifics when it comes to finances.
23. When was the last time you felt at peace?
Right now. Well, mostlyā¦ maybe not completely. I'm not sure if I'll feel 100% at peace until we get the details of our move sorted out. I'm also a tiny bit anxious lately because of medical stuff and chronic pain, but it's nothing that's really that big of a deal.
