#subscriber base

Client & Objective:

Our client, a leading African 4G LTE operator, serves over 250k subscribers in both retail and enterprise segments. They aim to improve overall customer experience and control churn by migrating to an end-to-end digital platform.

The omnichannel customer experience enabled by our platform has significantly enhanced customer engagement across wired and wireless services. It has also allowed for a more personalized and consistent customer experience, leading to improved customer loyalty and retention.

Our client, a leading African 4G LTE operator, serves over 250k subscribers in both retail and enterprise segments. They aim to improve overall customer experience and control churn by migrating to an end-to-end digital platform.

The time for launching new offerings has been reduced from 2 weeks to just 2 days. This has significantly improved our market responsiveness and competitiveness. It has also allowed us to quickly adapt to changing market needs and trends, ensuring that we remain at the forefront of the industry.

Our client, a leading African 4G LTE operator, serves over 250k subscribers in both retail and enterprise segments. They aim to improve overall customer experience and control churn by migrating to an end-to-end digital platform.

One of the key outcomes of our digital transformation has been an 8% drop in the customer churn rate. This is a testament to the improved customer experience and service quality. It also reflects our commitment to customer satisfaction and our ability to effectively meet their needs and expectations.

Airtel has significantly increased its wireless subscriber base from 355,294,534 in November 2021 to 367,608,695 in December 2022, a testament to the company’s efforts in implementing tariff hikes, announcing 5G Plus services, and introducing new product offerings and bundles. Bharti Airtel, one of India’s largest telecommunications providers, has announced a significant increase in its…

Vodafone Idea has been experiencing a continuous decline in its subscriber base for seven consecutive quarters. In a recent development, Vodafone Idea Limited, one of India’s largest telecom operators, has reported a significant loss of subscribers in the last quarter. According to the company’s latest financial results, Vodafone Idea has lost around 4 million subscribers in the quarter ending…

Reliance Jio Subscriber Base Reduced by 93 Lakh in Jan’22: TRAI

There has been a decline in the number of wireless mobile users of Reliance Jio in January 2022. Whereas according to the report of TRAI, an increase has been registered in the number of users of Bharti Airtel. According to Telecom Regulatory Authority of India (TRAI) the number of users using telecom service has come down to 1169 million in January 2022. Whereas in December 2021 this figure was…

Koo’s User Base Reaches 15 Million, Eyes

Koo eyes expansion in South-east Asian market in 2022 Homegrown microblogging platform Koo’s user base has touched about 15 million now, with five million users added in the last quarter, its co-founder Aprameya Radhakrishna has said. Koo will maintain its sharp focus on the Indian market, onboarding more and more users, even as it plans to venture into one new market in Southeast Asia after…

Bharti Airtel Added 38 Lakh Users In June 2021: TRAI

According to the June 2021 report of the Telecom Regulatory Authority of India (TRAI), there are 3812530 new customers added to Airtel in the month of June this year. Whereas a month ago in May, 46.13 lakh customers left Airtel. Bharti Airtel has once again made a strong comeback. According to the June 2021 report of the Telecom Regulatory Authority of India (TRAI), Airtel has 38,12,530 new…