#stopchargeback

Yes, merchants’ goes through the friendly fraud and It’s a friendly trap, same which humans do for the mouse. Chargeback fraud, also known as friendly fraud, occurs when a consumer makes an online shopping purchase with their own credit card and then requests a chargeback from the issuing bank after receiving the purchased goods or services.

Friendly Fraud:

Friendly fraud occurs when a customer files a chargeback instead of trying to first get a refund from the merchant. Authorized cardholders dispute legitimate charges to their credit cards, pushing the bank to force a refund under the pretense that the merchant made an error.

Other consumers intentionally abuse loopholes in the chargeback rules. These cyber shoplifters are maliciously attempting to get something for free, tear you off in the process.

How To Avoid Them.

1.Trust building:

A merchant should always interact with his customers and keep building faith and trust of the customer.

2.Trace the sale and follow-up:

A merchant needs to trace the sale all the way through the payment to delivery and make nothing goes wrong in the process. Merchants need to keep track of when, where and how deliveries occur. Getting a delivery signature also helps combat friendly fraud, because you gain proof, which can decrease the losses and increase profits.

3.Notify customers:

When you process their order, and also before and after processing recurring payments. If there is a delay between an order being placed and a card being charged, it is best to send a reminder to the customer about what they’re being charged for. This is especially true with recurring payments done for subscriptions, as customer tends to forget and unknowingly disputes the transaction.

4.Professionals Help:

All in all, there is a work in which everyone specializes. Professionals should be hired who knows in and out of the chargebacks and policies regarding various businesses. They clearly specialize in avoiding, fighting and reducing chargebacks.

Chargeback Expertz