GoingUp Web Site Analytics Review
I recently took a trial of GoingUp and later upgraded to the paid version. Though I was quite impressed with the ease of installation and the dashboard layout that was where the positives ended.
I tried for several days to get the shopping cart to accept my billing information. It took about 5 days for it to accept my good card and I got no help from support. After a few days, billing support finally tried to figure out by e-mail and screen shot what was wrong, but by that time it finally accepted the card. Going up would never call me or give me a number to call even though I requested contact information many times. check over here Statify
Once I upgraded I was surprised to find that the number of keywords that I could tract was limited to 10. Nowhere on the site is there any indication of what is included in the upgrade except for and expansion of the log size for the amount of information you need to log and the number of sites you can track. There is no manual for do-it-yourself help and since it is apparently new, the forum has hardly any posts. The FAQ's is essently empty and offers no help.
There is no customer support whatsoever. There is an e-mail address for support and also a feedback form but they do not respond. The quickest response that I did receive was when I finally sent the same request about 40 times and that response was to tell me that it was rude to spam them.
As I mentioned, the scripts are easily installed and you have a choice of javascript, php, and html tags. I am tracking two sites but after a few days the second one generated an error in the Goingup system and was not tracking anything. It said "data stale" and "fix it". I have no idea what that means, but I certainly do not want to go through all my pages again and put in the same script again that is already there. I did my duty and sent a request for help, but have not heard back from support. That is no surprise.
There are several things that are not functional yet that when you sign up you may think are available: very nice tag clouds, heat map of pages, instructional videos. They are not functional. I activated the page rank script on my main site but they manually check it supposedly and not gotten around to if even one time in several days.
I get the sense that this is brand new since there are few references to it on the web. All the problems above in my opinion are probably because GoingUp is new and was launched prematurely. This is no excuse for lack of communication and support however.
In general, I think Goingup has potential and has the best layout of any anylytics systems that I reviewed. Unfortunately the total lack of support will probably make it non-workable for me. Additionally, the limitations of the number of keywords to track without paying through the nose is a critical drawback. I see so much potential for this system that it disappoints me a great deal that I cannot see a way at the present time to make it work for me.
Recommendations for GoingUp: Establish good support, including phone support Provide and detailed manual Provide the Videos and demos Do the Page Rank Daily Allow tracking of unlimited keywords Show bot tracking Respect your customer I will gladly give GoingUp another shot at my business, but they will need to earn it.
