Technology evolution in Hospitality
1. Drive-Through Evolution:
Technology's Triad
Analysis: The introduction of drive-through windows in the quick-service segment relies heavily on technology-related components, including software for order processing, hardware like order kiosks, and communication devices for seamless operations. Which of these components has the most influence?
Defend your answer by considering the integrative role of software in enhancing efficiency and streamlining the drive-through experience.
2. Guest Privacy and Surveillance:
Balancing Security and Comfort
Response: Assume you work for a company using surveillance technology for asset security. How would you respond to a guest protesting being videotaped while dining? Draft a letter explaining the company's rationale for employing surveillance as a cost control method, emphasizing the balance between ensuring safety and respecting guest privacy.
3. Tech's Influence on Human Resource Management
Impact: Advances in technology have transformed cost control in human resource management. Identify three ways technology has influenced
recruitment, training, and workforce management. Additionally, foresee three future impacts on both job seekers and employers, considering trends in technology and its evolving role in HR practices.
4a. Future Tech Trends in Foodservice Management
Forecast: Analyze the technology industry's impact on foodservice management. Which of the three areas - software, hardware, or communication devices - do you believe will change the most in the next five years? Envision new uses for technologies in foodservice operations, considering emerging trends and innovations.
