Topic - Human Error, Mistakes, Accidents and Disasters
- This week = Fog of War
- Next week = The China syndrome -> EXAM film
When something goes wrong, what is the root cause?
- Root cause analysis
  1. User error (human error) -> hero & villain
  2. Culture
  3. ? -> the actual cause
-Â âLast touchâ -> blame the person who last touched it. The last person through the door -> puppy analogy
- Honesty -> Commander in Cheat & University Honour Code
- Mis-direction and limited focus and Chekhov 1
  -> limited focus, social engineers and magicians utilise this
- Frequency gambling -Â âwhat has worked in the past will work in the futureâ
- Availability heuristic - Kahneman 3
âHabit diminishes the conscious attention with which our actions are performedâ - William James 1980
- His obsession:Â âthose factors which lead to and sustain wishful thinking rather than wise thinkingâ
- Satisficing and bounded rationality
- People prefer positive statements
- Marshmallow analogy -Â âforget about the marshmallowâ only tests at the end - toy train analogy
- Overriding technology to verify generalisations rather than falsify them ->Â âThe human understanding when it has once adopted an opinion draws all things else to support and agree with itâ - Francis Bacon 1620
- Confirmation bias - orientation analogy
- Cognitive strain
- Group-think syndrome -> what you value more than anything is to belong in a group rather than challenge things
- Developmental phases:
  1. Procedural
  2. Meta-procedural
  3. Conceptual
- Redundancy = common mode failure
- Common mode failure = one thing cause another thing to fail
SYSTEMS
Cassandra and Apollo and hindsight and Chekhov and simplificationÂ
- Cassandra and Apollo -> always see the future (gift) she burned him so he tainted the gift... âno one will ever believe youâ
- Hindsight
- Chekhov Gun -> if there is something noticeable then it is going to be used
-> belief event has only one significant cause
-> plan for fewer contingencies than occur
-> ability to control outcomes -> the illusion of control
-> hindsight bias = knowledge of outcome of previous event increases perceived likelihood of that outcome
- Complexity coherence coupling visibility 5
- Defense in depth
- Operator deskilling due to Automatic safety devices
- Common mode failures
- Latent vs active failures
- Kings Cross and Herald for free enterprise 6
- Normal accidents
  1. a story (made up)
  2. a story (real)
âDead Battles like dead generals hold the military mind in their dead grip, and Germans, no less than other peoples prepare for the last war.â - Barbara Tuchmann
JUST CULTURE:
Research one of the following:
  - Chernobyl
  - Bhopal
  - Challenger
 -> right to be free of undue surveillance
Methods of surveillance:
- Lighter method
  - Incognito mode -> stops cookies - not very effective
  - Privacy focused browsers -> Duck Duck Go
  - Take care of your accounts -> log out when you can, donât sign up with
   other accounts and LIE!
- Heavier method:
  - VPN (https://openvpn.net) -> have to trust the VPN provider - based on
   whether or not they store data logs
  - Onion Routing (3 layers)
- Problems:
  - Using it and then logging into a website violating client-server anonymity
  - Timing attack
âEquivalent to saying you donât care about free speech because you have nothing to sayâ - Edward Snowden
- Express VPN - google âwhere am Iâ incognito
Should I be concerned? -> Imbalance of Power
- Branch of forensic science
- Stages:
  1. Acquisition/imaging
  2. Analysis
  3. Reporting
- Types:
  - Computer Forensic
  - Mobile Device
  - Network Forensics
  - Database Forensics
  - Video/Audio Forensics
- Tooling:
  - enCase
  - Autopsy
- Drives and portioning (FAT32) -> https://...
- WriteBlocker to stop the disk from being changed
- Hash it so you can know if it has been changed
Normal Accidents - Three Mile Island
-> imagine, new complex technology not a nuclear reactor
-> numerous things that went wrong
Normal accident = a system will undoubtedly fail -> when they do go wrong make sure that the impact will be minimised
UNSW Breach Advice:
1. Determine most important assets and protect those
2. Assume you are going to be breached but set it up so the damage will be minimised
  -> prepare 2 different media releases
  -> donât hold on to valuable data