#rocket pos

As expert POS system providers, we’re here to explain the basics of contactless payments & elaborate on the benefits they offer businesses & consumers alike.

Top Tips for Maintaining Your EFTPOS Machine

There are numerous benefits that a mobile EFTPOS machine brings for your business. They can keep track of day-the-day transactions and provide a seamless payment experience for your customers. But as with so many other technological devices, an EFTPOS machine can sometimes break down, andlosing a terminal during a busy day can be frustrating. That’s why it’s important to keep your mobile and countertop EFTPOS systems working at their best with regular maintenance. If you want to prolong the life of your device and avoid downtime, this is the blog post for you!

Cleaning your EFTPOS terminal

You might think that cleaning your EFTPOS terminals doesn’t have much to do with how they operate, but in fact, keeping the keypad clear of dust and debris can go a long way to preventing downtime. Because they are often high-traffic surfaces, we can easily underestimate how fast dirt and grime can build up on an EFTPOS terminal, and it’s important to keep the clean both for hygiene, and to avoid mechanical jams.

There are a couple of ways you can clean your terminals safely:

• Remove dust off the keys and printer compartment using a micro-fibre cloth or a fine paintbrush. • Purchase cleaning cards and swipe them in the card swipe and chip reader slots to remove hard-to-reach dust. • When cleaning the terminal surface, printer lid, and keys, use a soft cloth with a cleaning alcohol solution that’s safe for your terminal model and wipe gently. • Disinfect regularly using a UV light sanitiser, which can kill 99.9% of bacteria on the surface.

Here are some things to avoid when cleaning:

• Don’t spray liquid or any cleaning agent directly on a card machine. • Make sure that the cloth you’re using to wipe is damp, and not excessively wet. • Openings such as card slots or gaps should be protected from moisture as water can seep into the internal machine and permanently damage the device.

The frequency of cleaning your machines will depend on the type of business you’re running. If you’re running a hospitality business, or if your device is exposed to germs daily, aim to clean it as often as possible.

Protecting your EFTPOS terminal from damage

Aside from cleaning your terminals regularly, you can add another layer of protection by following these safety precautions:

• Review the manufacturer’s instructions as damage from cleaning the product may nullify the warranty of the device. • Detangle cables and keep plugs tidy and dust-free. Poorly managed cables are a common culprit when it comes to terminal issues. • Place your EFTPOS terminal in a location that’s far from liquids. • Use a protective key cover if your terminals are exposed to a dusty or wet environment. • Stray from placing your terminals in direct sunlight to avoid overheating. • Take care when plugging in and unplugging charging cables. If the machine is plugged, unplug when not in use and switch off the terminal if possible. • Use the correct power supply provided with your terminal hardware. • Mobile terminal EFTPOS should only be charged for 3-4 hours.

Troubleshooting your EFTPOS terminal

When you do experience downtime, always remember that there are a few easy things to try yourself before calling in an expert. Here are some common issues you may experience and how you can solve them.

• Terminal displays “Comms Error” and goes offline.

Reboot your terminal by turning it off and then back on. Review the cables to make sure they’re in the correct ports and aren’t loose.

• Terminal printer not working.

Call your trusted POS paper roll suppliers and make sure you’re using the correct sized paper roll. If you have the correct paper, change your paper roll, then reboot terminal.

• Touch screen becomes unresponsive.

Turn the terminal off then back on again. Clean your device and check if the touchscreen will work. If it still doesn’t respond, call your provider to get assistance.

• Card swipe reader fails to read cards.

Card slots can accumulate dirt inside and alter the card reading technology. When this happens, use a cleaning card to clean your card reader.

• Terminal displays “ICC decline”.

Make sure there’s nothing stuck in your chip card reader.

Let us help protect one of your business’ biggest assets!

Cleaning, sanitising, troubleshooting, and maintaining your EFTPOS devices or credit card machines goes a long way toward keeping your business running smoothly every day. At Rocket POS, our expert team can guide you on how to safely look after your device so that your business won’t suffer from downtime. We provide 24/7 customer service, so you can keep making transactions without any hold-ups. For more information or assistance, contact us today!

The 4 Defining Features of EFTPOS Efficiency

With the rise of wireless payment solutions and the ever-growing convenience of technology, it’s becoming more and more important for businesses to adopt fast and efficient practices. One of the key ways a business can improve its services and efficiency is by improving their in-person EFTPOS transactions.

So, how can you ensure an efficient client experience with your mobile EFTPOS terminal? Below, we elaborate on the 4 defining features of EFTPOS efficiency – reliability, security, communication, and training – and explain how you can use them to improve your transactions.

1. Ensure the reliability of your EFTPOS machine

EFTPOS transactions remain to be the predominant choice of payment for customers throughout New Zealand. Because of this, business owners need to do their research and invest in a mobile EFTPOS machine that is as reliable as possible. Without reliable EFTPOS solutions, a business can end up losing profit and paying more on EFTPOS maintenance and repairs. Additionally, if you choose an EFTPOS system that doesn’t offer all the services you require, you may be limiting your ability to provide customers with the transaction services they need.

To ensure reliable services and consistent customer satisfaction, make sure to thoroughly research your options before making a long-term choice so you can get the machine that satisfies all your business needs.

2. Make sure your EFTPOS is PCI Compliant

EFTPOS security is essential for both customers and business owners alike. Customers need to be able to trust that their payments are safe from hackers. Likewise, companies need the assurance that their customer payments are being processed and sent to the right place.

The best way to ensure your EFTPOS has the security you need is to verify that a provider is Payment Card Industry (PCI) compliant. This means that they follow mandated protocols that ensure the security of credit card transactions and have undergone thorough assessments and checks to ensure that they meet security requirements in New Zealand.

In short, PCI compliance maintains a secure environment when processing, storing or transmitting credit card information.

3. Set up a back-up network for EFPTOS Communication

Efficient EFTPOS communication is essential for a business to have fast and reliable payments. Without a reliable means of connection (i.e., the Internet, GPRS, or a telephone/broadband connection), your business is more likely to experience disruptions and display “comms errors” when you attempt a transaction, logon, or settlement. If this were to happen and you do see “comms error” displayed on your receipt or EFTPOS terminal, your terminal is unable to connect to your chosen payment network. This can be very inconvenient for businesses and customers alike as it impacts the overall efficiency and pleasantness of the transaction.

The surest way of maintaining a reliable and consistent connection is by setting up more than one connection, e.g. a primary Internet connection and a back-up telephone connection. This way, if your first connection were to fail, your customers will still be able to complete their payments via the second connection.

4. Ensure quality EFTPOS training for your staff

Often undervalued by companies, EFTPOS training is vital when it comes to promoting fast and efficient transactions. If your staff are not well-prepared to deal with unexpected issues that may come up throughout the day, a small, easy-to-fix problem can end up halting business and taking far more time than necessary to solve.

To maintain efficient service, make sure your staff is well-trained and proficient in handling and managing your EFTPOS machines. If your staff are well-equipped to handle any small problems that arise, they will calmly and confidently solve it in no time at all. However, if you need professional assistance, remember that you can rely on the friendly staff at Rocket POS for 24/7 technical support!

Looking for high-quality EFTPOS machines?

Need help choosing an EFTPOS machine in New Zealand? If so, you can rely on the experts as Rocket POS! Our collection includes the widest range of point of sales management software for businesses of all kinds. From mobile EFTPOS and countertop EFTPOS to a complete POS system, we bring efficient, high-quality solutions and excellent service to businesses throughout the country.

Explore our range online and contact us today, we’ll gladly answer any queries you may have and help find the point of sales solutions that are right for you!

The Advantages of Contactless Payments for Businesses

Contactless payments are here to stay, but while they are growing in popularity among businesses and consumers alike, many are still wondering if contactless is really the future. As expert POS system providers, we’re here to break down the basics and elaborate on the clear benefits contactless payments can offer your business.

What is a contactless transaction?

Simply put, a contactless transaction is made when a person waves their credit card or smartphone above a credit card terminal in a store, and the payment is automatically registered by the system. This instant transaction means there is no need to swipe or insert your chip and enter passwords to complete your purchase.

What are the advantages of contactless payments?

Contactless payments are not a new phenomenon, in fact, they have been around for over two decades already! They offer a wide range of benefits that both business owners and consumers alike can use and profit from. Below, we list six of the top advantages of contactless payments.

1. Convenience

Contactless payments combine security and speed, so transactions can happen efficiently in a matter of seconds. The convenience of this means that waiting times in long lines are drastically reduced. Your business can avoid long-waiting queues, process more transactions in a day, and increase profit in the long run.

These easy payments are completed using NFC (near field communication) technology which sends radio frequencies that allow wireless communication to pass between cards and POS devices. This fast efficiency can help businesses remove friction during transactions as less time is spent counting change, swiping cards, or pressing buttons. Basically, contactless payments are the most hassle-free payment solutions for businesses to invest in – they can even choose to email receipts to customers to create less paper waste.

2. Safety

Having hygiene safety measures in place is vital for every business, especially during times such as these when a pandemic is a worldwide concern. For many businesses, sanitising every EFTPOS terminal between uses isn’t possible. However, germs can build up and be easily transferred during these transactions. When it comes to contactless payments in comparison, they involve minimal risk because each customer only needs their card or mobile device to complete a transaction. The risk of transferring germs is significantly reduced because customers can make their payment wirelessly without ever needing to touch the terminal or PIN pad.

3. Security

One of the biggest concerns people have with contactless payments is that they are worried about the security of their device. If their card were stolen, it could be used without the need for a PIN or ZIP code. However, most wireless payments have certain measures and spending limits put in place for this reason (either by the bank or the card holder), so that only small transactions can take place without the use of a PIN.

On top of this, contactless payments offer a level of protection that traditional magnetic stripe cards do not. While magnetic card types transmit the cardholders name, security code, and billing information with each purchase (which can be copied), a contactless purchase is made with a one-time encryption code which is transmitted from the credit card to the reader.

4. No additional fees

Contactless payments also require no additional fees from businesses or consumers which means there is no real downside for businesses to invest in wireless payment solutions. Businesses and consumers alike can expect to pay the same fees they would pay with regular credit card transactions. The only difference is that businesses can cater to a wider range of payment preferences.

5. Increased customer satisfaction

Customer satisfaction is at the forefront of importance for every business. Because of hygiene safety, security, and efficiency aspects of contactless transactions, businesses can provide an overall happier customer experience for their clients and therefore reach higher levels of customer satisfaction. This type of transaction can be particularly beneficial for industries where face-to-face interaction is part of everyday proceedings (e.g. restaurants, bars, and convenience stores).

6. Improved loyalty programs

While many businesses provide loyalty programs for their customers, with contactless payments, they can take them online. A digital loyalty program will not only reward customers for making contactless payments, customers will also have easy access to digital copies of their reward, loyalty, membership, and gift cards, as well as to special deals (i.e. coupons, promotions, and rebates) that you have on offer.

What this means for businesses in 2020 onwards

As social distancing is becoming a part of normal everyday life, wireless EFTPOS payments continue to increase in popularity and are becoming the preferred payment method for many consumers worldwide. This is evident in various online analysis, for example, during the first quarter of 2020, Mastercard reported a 40% jump in contactless payments from shoppers fearful of germs transferred via cash and credit cards. In comparison, over the last 18 months contactless visa transactions tripled in Hong Kong, and in Australia, 75% of face-to-face transactions are now performed through contactless payment methods, as well.

With this in mind, company owners looking for new ways to improve their services and increase profits should see contactless payments as an opportune way of moving their business forward.

Choose Rocket POS for safe and secure POS management solutions

So, if you’re looking for fast and efficient contactless solutions for your business, let us help you! Here at Rocket POS, we provide point-of-sale management solutions to thousands of small and large businesses New Zealand wide. Explore our range of POS management systems online, including everything from mobile EFTPOS solutions to complete POS systems, and provide your customers with the opportunity to perform contactless transactions effortlessly.

Top Tips for Maintaining Your EFTPOS Machine

There are numerous benefits that a mobile EFTPOS machine brings for your business. They can keep track of day-the-day transactions and provide a seamless payment experience for your customers. But as with so many other technological devices, an EFTPOS machine can sometimes break down, andlosing a terminal during a busy day can be frustrating. That’s why it’s important to keep your mobile and countertop EFTPOS systems working at their best with regular maintenance. If you want to prolong the life of your device and avoid downtime, this is the blog post for you!

Cleaning your EFTPOS terminal

You might think that cleaning your EFTPOS terminals doesn’t have much to do with how they operate, but in fact, keeping the keypad clear of dust and debris can go a long way to preventing downtime. Because they are often high-traffic surfaces, we can easily underestimate how fast dirt and grime can build up on an EFTPOS terminal, and it’s important to keep the clean both for hygiene, and to avoid mechanical jams.

There are a couple of ways you can clean your terminals safely:

• Remove dust off the keys and printer compartment using a micro-fibre cloth or a fine paintbrush. • Purchase cleaning cards and swipe them in the card swipe and chip reader slots to remove hard-to-reach dust. • When cleaning the terminal surface, printer lid, and keys, use a soft cloth with a cleaning alcohol solution that’s safe for your terminal model and wipe gently. • Disinfect regularly using a UV light sanitiser, which can kill 99.9% of bacteria on the surface.

Here are some things to avoid when cleaning:

• Don’t spray liquid or any cleaning agent directly on a card machine. • Make sure that the cloth you’re using to wipe is damp, and not excessively wet. • Openings such as card slots or gaps should be protected from moisture as water can seep into the internal machine and permanently damage the device.

The frequency of cleaning your machines will depend on the type of business you’re running. If you’re running a hospitality business, or if your device is exposed to germs daily, aim to clean it as often as possible.

Protecting your EFTPOS terminal from damage

Aside from cleaning your terminals regularly, you can add another layer of protection by following these safety precautions:

• Review the manufacturer’s instructions as damage from cleaning the product may nullify the warranty of the device. • Detangle cables and keep plugs tidy and dust-free. Poorly managed cables are a common culprit when it comes to terminal issues. • Place your EFTPOS terminal in a location that’s far from liquids. • Use a protective key cover if your terminals are exposed to a dusty or wet environment. • Stray from placing your terminals in direct sunlight to avoid overheating. • Take care when plugging in and unplugging charging cables. If the machine is plugged, unplug when not in use and switch off the terminal if possible. • Use the correct power supply provided with your terminal hardware. • Mobile terminal EFTPOS should only be charged for 3-4 hours.

Troubleshooting your EFTPOS terminal

When you do experience downtime, always remember that there are a few easy things to try yourself before calling in an expert. Here are some common issues you may experience and how you can solve them.

• Terminal displays “Comms Error” and goes offline.

Reboot your terminal by turning it off and then back on. Review the cables to make sure they’re in the correct ports and aren’t loose.

• Terminal printer not working.

Call your trusted POS paper roll suppliers and make sure you’re using the correct sized paper roll. If you have the correct paper, change your paper roll, then reboot terminal.

• Touch screen becomes unresponsive.

Turn the terminal off then back on again. Clean your device and check if the touchscreen will work. If it still doesn’t respond, call your provider to get assistance.

• Card swipe reader fails to read cards.

Card slots can accumulate dirt inside and alter the card reading technology. When this happens, use a cleaning card to clean your card reader.

• Terminal displays “ICC decline”.

Make sure there’s nothing stuck in your chip card reader.

Let us help protect one of your business’ biggest assets!

Cleaning, sanitising, troubleshooting, and maintaining your EFTPOS devices or credit card machines goes a long way toward keeping your business running smoothly every day. At Rocket POS, our expert team can guide you on how to safely look after your device so that your business won’t suffer from downtime. We provide 24/7 customer service, so you can keep making transactions without any hold-ups. For more information or assistance, contact us today!

Top Tips for Maintaining Your EFTPOS Machine

There are numerous benefits that a mobile EFTPOS machine brings for your business. They can keep track of day-the-day transactions and provide a seamless payment experience for your customers. But as with so many other technological devices, an EFTPOS machine can sometimes break down, andlosing a terminal during a busy day can be frustrating. That’s why it’s important to keep your mobile and countertop EFTPOS systems working at their best with regular maintenance. If you want to prolong the life of your device and avoid downtime, this is the blog post for you!

Cleaning your EFTPOS terminal

You might think that cleaning your EFTPOS terminals doesn’t have much to do with how they operate, but in fact, keeping the keypad clear of dust and debris can go a long way to preventing downtime. Because they are often high-traffic surfaces, we can easily underestimate how fast dirt and grime can build up on an EFTPOS terminal, and it’s important to keep the clean both for hygiene, and to avoid mechanical jams.

There are a couple of ways you can clean your terminals safely:

• Remove dust off the keys and printer compartment using a micro-fibre cloth or a fine paintbrush. • Purchase cleaning cards and swipe them in the card swipe and chip reader slots to remove hard-to-reach dust. • When cleaning the terminal surface, printer lid, and keys, use a soft cloth with a cleaning alcohol solution that’s safe for your terminal model and wipe gently. • Disinfect regularly using a UV light sanitiser, which can kill 99.9% of bacteria on the surface.

Here are some things to avoid when cleaning:

• Don’t spray liquid or any cleaning agent directly on a card machine. • Make sure that the cloth you’re using to wipe is damp, and not excessively wet. • Openings such as card slots or gaps should be protected from moisture as water can seep into the internal machine and permanently damage the device.

The frequency of cleaning your machines will depend on the type of business you’re running. If you’re running a hospitality business, or if your device is exposed to germs daily, aim to clean it as often as possible.

Protecting your EFTPOS terminal from damage

Aside from cleaning your terminals regularly, you can add another layer of protection by following these safety precautions:

• Review the manufacturer’s instructions as damage from cleaning the product may nullify the warranty of the device. • Detangle cables and keep plugs tidy and dust-free. Poorly managed cables are a common culprit when it comes to terminal issues. • Place your EFTPOS terminal in a location that’s far from liquids. • Use a protective key cover if your terminals are exposed to a dusty or wet environment. • Stray from placing your terminals in direct sunlight to avoid overheating. • Take care when plugging in and unplugging charging cables. If the machine is plugged, unplug when not in use and switch off the terminal if possible. • Use the correct power supply provided with your terminal hardware. • Mobile terminal EFTPOS should only be charged for 3-4 hours.

Troubleshooting your EFTPOS terminal

When you do experience downtime, always remember that there are a few easy things to try yourself before calling in an expert. Here are some common issues you may experience and how you can solve them.

• Terminal displays “Comms Error” and goes offline.

Reboot your terminal by turning it off and then back on. Review the cables to make sure they’re in the correct ports and aren’t loose.

• Terminal printer not working.

Call your trusted POS paper roll suppliers and make sure you’re using the correct sized paper roll. If you have the correct paper, change your paper roll, then reboot terminal.

• Touch screen becomes unresponsive.

Turn the terminal off then back on again. Clean your device and check if the touchscreen will work. If it still doesn’t respond, call your provider to get assistance.

• Card swipe reader fails to read cards.

Card slots can accumulate dirt inside and alter the card reading technology. When this happens, use a cleaning card to clean your card reader.

• Terminal displays “ICC decline”.

Make sure there’s nothing stuck in your chip card reader.

Let us help protect one of your business’ biggest assets!

Cleaning, sanitising, troubleshooting, and maintaining your EFTPOS devices or credit card machines goes a long way toward keeping your business running smoothly every day. At Rocket POS, our expert team can guide you on how to safely look after your device so that your business won’t suffer from downtime. We provide 24/7 customer service, so you can keep making transactions without any hold-ups. For more information or assistance, contact us today!