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Infobip Predicts 2026: AI Agents to Handle 95% of Customer Interactions
KUALA LUMPUR, 1 Dec 2025 – Global cloud communications experts Infobip has unveiled its 2026 trends, declaring next year the tipping point for AI-driven customer engagement across Southeast Asia and beyond. CEO Silvio Kutić announced that advanced AI agents will manage up to 95% of all customer interactions, evolving from basic chatbots into fully autonomous, human-like systems backed by…
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RCS Business Messaging, or Rich Communication Services for businesses, represents a revolutionary advancement in customer communication. This dynamic platform enhances traditional text messaging by incorporating rich media, interactive elements, and branding, creating a more engaging and personalized experience. With features such as high-resolution images, suggested replies, and secure transactions, RCS Business Messaging empowers enterprises to elevate customer engagement, streamline marketing efforts, and provide efficient customer support, ultimately fostering stronger and more meaningful connections with their audience. This innovative approach to business communication positions RCS as a cornerstone in the evolution of customer engagement strategies.
Rich communication messaging can fast-track your e-commerce business growth with personalized conversation communication with customers. Know-how in this blog.
Rich communication messaging can fast-track your e-commerce business growth with personalized conversation communication with customers. Know-how in this blog.
