Apr 26, 2021
Retail Lending software
Servosys Solutions was called upon by a leading Asian bank to deploy a solution and transform their retail loan disbursement system to improve on customer satisfaction index.
The bank has more than 4000 branches of which about 100 branches are for retail assets. The lender was grappling with issues such as managing high volume of loan applications, accommodating changes pertaining to regulatory norms and other business dynamics in their process workflow. In the absence of an Omni-channel to enable the processes from lead generation to customer onboarding, loan request processing, underwriting to post disbursement processes, the bank was not able to streamline their operation.
