#re-work

Typically this describes a culture in which speed trumps quality. The cultural focus is on rushing to meet deadlines, rather than the quality of productive outputs. Along the way there are significant costs for people, including re-work, relationship breakdowns through to burnout. Unsurprisingly the problem begins at the top, whether it be an organisation or a team. I have had people describe…

Trust, closure and the human black hole

You will have had experience with this. . I think we all have. It is interacting with those people who are persistent at not following through. They seem to struggle to achieve closure, and in the process generate pain and uncertainty for those they are dealing with, whether customer, supplier or colleague. Here are some recent examples. Failure to read all of an email, or listen to the…

Don’t assume … or count your chickens …

… and certainly don’t celebrate until you are sure you have successfully completed your task.

It doesn’t matter whether the situation is in sports, sales or leadership, taking your eye off the task at hand and celebrating early too often leads to failure.

In the last few weeks there appeared a video online of a runner approaching the finish line, celebrating 5 metres out, not realising that…