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Trojan Storage | Installing over 3,000

QuikStor Wireless Door Alarms!

Trojan Storage is now in the process of installing over 3,000 door alarms to 4 of their 12 facilities throughout Southern California.

Trojan Storage was founded in 2007 by Brett Henry who was already a veteran of the storage industry. Trojan Storage started with just one site in the Los Angeles market and has consistently grown over the past seven years in this tough real-estate and economic market. Trojan Storage has relied on QuikStor as a partner to provide the premier solution for property management software and security solutions during their growth. Now with over 9,000 units and a variety of unit sizes, Trojan Storage offers its tenants the availability and space they require for all of their storage needs.

From his previous experience in the industry, Brett was already familiar with the products and solutions provided by QuikStor. So when this savvy operator decided to start out on his own, he chose QuikStor as his one-stop-shop solution provider. QuikStor provided the tools, systems and controls to allow Trojan Storage to efficiently and effectively manage all aspects of the facilities while quickly growing.

November 6th, 2013 QuikStor Security & Software released the newest version of our software, version 4.1! Below is a list of all our new features & modules

FEATURES ADDED:

QuikCRM module added – schedule letters or notices to be sent based on specific events such as move-out, anniversary, birthday, move-in and more! See knowledge base section here: QuikCRM

Automatic bank deposit – a variable in Site Settings has been added that will automatically run your bank deposit during Overnight Processing. This allows all after-hours payments to be synchronized with your credit card deposits. See knowledge base article here: Automatic Bank Deposit

New fields have been added on the General tab that shows the status of the last lock check (lock or unlocked) and the last lock check date. NOTE: that these are only active with the QuikStor Mobile App feature.

Ability to print Tenant Notes directly from the Tenant Notes form. See knowledge base article here: Printing Tenant Notes

Reset web password option now present in Classic View. See knowledge base article here: Reset Web Password

Added an Analytics field for the eCommerce package that allows an analytics monitoring code to be added. See knowledge base article here: Adding Analytics Code

Now only the last four digits of the Social Security number is shown in the program unless a user has Owner rights

Added a button in Site Setup that disables QSX from automatically logging out every other day

All email addresses are now required to be in the correct email format

Added the ability to add Tenant Notes to Former Tenants. See knowledge base article here: Adding Notes for Former Tenants

Added a Daily Charges field to the General tab. See knowledge base article here: Daily Charge Calculation

Made the “ No Alternate” checkbox unselected by default during a move-in

Added a Custom Password notification for tenants that use the online ecommerce system. This allows managers/owners to quickly know if a tenant has created a custom password in the system

Added the following new fields under Tenant Info:

  Country

Date of Birth

License State

License Plate

QuikCRM Enabled (if checked QuikCRM letters will be sent to this tenant)

Added the following new fields under Alternate:

  Gender

Email

Relationship

Country

Date of Birth

License State

License Plate

QuikCRM Enabled (if checked QuikCRM letters will be sent to this tenant)

INTEGRATIONS:

BlueMoon Web Integration

Added the SBOA to the Insurance Module

Added an integration to DoorKing security systems

MODULES:

QuikCRM module added – schedule letters or notices to be sent based on specific events such as move-out, anniversary, birthday, move-in and more!

The email Outbox has been updated to provide the accurate number of emails to be sent

Updated the StorSmart Insurance Cancellation policy

Added an Insurance Addendum letter for all insurance integrations

Integrated Mail Service – added the ability to print address labels for Alternate Tenants

REPORTS

Date/time stamp added to the Competition Survey Report

Online transaction tracking has been optimized on the Daily Report

Added a default “ Skip Letter”

Added the F-S-R report to the Report Scheduler

Added the Competition Survey to the Report Scheduler

Added the S-P-L and S-P-L-2 reports to the Report Scheduler

Added the, “ Insured Tenants Roll Report (E-Y-K-3)” report

Added Paid-To-Date to the, “ List of All Gate Codes (E-Y-S)” report

CREDIT CARDS:

Included linked units to be saved during auto-billing setup in the token system of the Storage Rent Payment integration

ACH functionality added to the Plug N\rquote Pay integration

Added a message during a Move-Out refund that says the credit card will not be automatically refunded to the credit card on file.

Added a message when changing the payment method that says that the credit card will not be charged

FIXES AND CORRECTIONS

Removed the option to void a payment after the bank deposit is run

R-I-O report was showing truncated values for large numbers. Also the total column on REVENUE section was different from total column on QUARTERLY INCOME.

Corrected an issue with the Credit total being blank on the Daily Report

Fixed an issue with the Three Available of Each Type Report (E-E) not populating the Specials Column

Refined various QuikMap features including scrolling and unit placement

         From the 5th of September to the 7th of September, QuikStor will be in Las Vegas for the annual SSA Fall Conference at Caesar's Palace. 

Here at QuikStor Security and Software, we value our customers and make sure that we are always going beyond the scope of support for our clientele, which is why we won “Best Customer Service” last year.

Yesterday, one of our top sales associates, Shaina Cossairt, received this letter regarding her customer service as well as the rest of the company’s:

“Dear QuikStor Staff,

Thanks for your wonderful service and support!

We have been using your software since 2008 and have come to appreciate all that this software does to be user-friendly and make management of our facility easy. We have also been using the Guardian Gate control since 2010 and love its capabilities. One of the best things about this for our facility is that it stores all gate activity in the control even if our office computer is down, until the computer up and running again! This has saved us a lot of hassles.

When we have needed help in the past your support has been great, from product service to technical support. Your friendly and professional support is very much appreciated!

Keep up the Great Work!

Ideal Self Storage”

A big thanks to Ideal Self Storage for continually using our software since 2008 and for sending out an email to thank us!

Within any industry, customer service is the number one priority in business; the customer is always right, but the customer should always be happy too. There are some steps you can take, as a business owner, to provide great customer service.

To start with, when you are dealing with a customer, you need to put yourself in their shoes. Imagine yourself on the other side of the counter/phone. Do you think your answers are satisfactory for your customer? Would you accept them?  Ask your customer open ended questions and get to know your customer a little more, that way you can better assist them in finding a great self storage unit for their needs.

Furthermore, if your customer is a first time renter, be sure to inform them of the various small things they might not know about such as using mattress covers because not all rental trucks are clean or offer advice on packing valuables. They will appreciate these small tips and you are going beyond the scope of support to help them, which really establishes a great customer bond.

Additionally, you want to know your competition. Self Storage is a local based business and you want to know your local competitors prices, units, unit sizes...etc., that way when a customer comes in, wants to rent and asks you why your rates are higher than another local self storage business, you can then explain how your units are of better quality (climate controlled, better security system..etc.). Doing your research is always great in any business but especially if you’re running a local self storage business, you need to know everything about your business and your local competitors.

Also, consider the use of social networking sites. While many of your customers may not be on Facebook or tumblr frequently, creating social media profiles for your business not only gets your name out there more, but it also gets search engines to pick up on these websites, making it more likely than when someone types in “self storage ojai”, your business profile on one of these social media sites may show up on the first page. Additionally, with social media networking sites, you can really give your customers a sense of who you are, what your company values are, your customer service commitment… all through an online profile.

Lastly, consider the use of referral programs. Many facilities offer discounts to first time renters, deals such as paying ahead for 2 months, get 1 month free…etc.  Perhaps you can try offering a deal such as “If you rent a storage unit for a whole year and make consistent timely payments, we will clean your storage unit for you, every 6 months”. These discounts not only are a great way to get new customers, but they’re a nice way of rewarding your steady clientele as well.

Hope these tips helped!

In our last webinar, we learned how to connect to your facilities remotely using the SmartClient software. Even if you only have a single facility, learn how SmartClient can improve your revenue and allow you to stay in touch with the daily operations of your site.

A few key discussion points of the webinar were:

Overview of SmartClient – what is it and how can it improve your business?

Navigating the main portal to connect to your facilities

Performing remote global editing to one or more of your facilities

Using QuikStor Express from SmartClient

Consolidated Reporting – running reports for several facilities in a district or region to determine performance.

Making payments, move-ins, and basically anything you can do at the site – from anywhere in the world!

Even for the experienced and skilled, our webinars will guarantee you are getting the most out of your QuikStor products.