#queue ambassador

This was my first time working as a Queue Ambassador, so whenever I saw passengers at the kiosk holding their bag tags and looking at me, I just couldn't help but go over and assist them. It was almost a habit from doing the kiosk role before.

But during this shift, I came to realize how important the Queue Ambassador position actually is. Even though it doesn’t seem like a very noticeable role, it's essential because I need to guide passengers on where to line up and which counter to go to. This is one of the most important steps in the whole process. Sometimes, the roles that seem the least obvious are actually the most crucial.