Quality Function Deployment in the Construction Industry

The Quality function development (QFD) concept was developed by the Japanese, Yoji Akao, in 1966 (Mehrjerdi, 2010). Akao described it as a method for translating customers’ demand into design targets and quality standards so as to ensure development of product that satisfy the needs of customers.  QFD systems utilize a collection of metrics to link owner’s needs and wants with the requirement…