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It shouldn't come as a surprise to learn that a company that uses dishonest tactics to spy on you for profit will also use dishonest tactics to sell the resulting surveillance data.
The only reason this wouldn't be obvious is if you've fallen into the trap of thinking "if you're not paying for the product, you're the product." Companies that cheat when the opportunity arises will cheat everyone: customers, users, regulators, suppliers and employees. You're the product if the company can get away with making you the product:
The digital surveillance swindle is a con from top to bottom: it's not just that they spy on you, it's also that they lie to you about how and why and where they spy on you and what happens to the data they swindle out of you. They're not just cheats, in other words – they're also liars.
Of course they're liars! If their terms of service were honest, they'd say something like, "By being desperate enough to use this product, you 'agree' that we're allowed to come over to your house and punch your grandmother, wear your underwear, make long-distance calls and eat all the food in your fridge."
So they lie like crazy. But they don't just lie to us: they lie to the people they sell our surveillance data to as well. Of course they do! Those people are the ones giving them the money! By tricking the people paying for the product, these surveillance swindlers can get them to pay more!
This is the basis of Tim Hwang's essential 2020 book Subprime Attention Crisis:
Core to Hwang's thesis is that these ads aren't just dangerous, they're also ineffective. The danger of these ads is the erosion of privacy and the mobilization of private data for state repression and fraud, but not particularly for persuasion. The idea that ad-tech companies have realized the ancient dream of building a mind-control ray via the novel technique of "hacking your dopamine loop" is a story that the ad-tech swindlers cooked up to help them sell ads:
Critics who repeat these outlandish claims are helping these companies sell ads to credulous advertisers, who are getting robbed to the tune of hundreds of billions of dollars. This is the process that Lee Vinsel calls "criti-hype," which is when you "take the sensational claims of boosters and entrepreneurs, flip them, and start talking about 'risks'":
Criti-hype is satisfying because the hype itself is so fantastically overblown. These companies claim they're going to save/destroy/conquer the world, transform the very nature of humanity, etc, and so critics who repeat those claims (brackets derogatory) can style themselves as defenders of the world and humanity itself.
This is also a very profitable style of criticism: there's a huge commercial market for people who claim to be defending the world from conquest by evil dopamine-hacking sorcerers and/or superintelligent paperclip-maximizers that can chatbot you into killing yourself and/or voting for Trump (brackets derogatory).
The opposite of criti-hype is materialistic criticism, grounded in independently verifiable claims about how these scams work. To be a good tech critic, you need to start by assuming that a company that lies to its users about what it's doing is perfectly capable of lying to its customers and investors about what it's doing (that is, "even if you're paying for the product, you're still the product").
That's demonstrably, verifiably true of the commercial surveillance industry. Commercial spies lie to their customers like crazy, and always have. Think of the department store magnate John Wannamaker's famous quip that "half my advertising dollars are wasted, I just don't know which half." Man, did someone ever do a sell-job on old Wannamaker: imagine believing that only half of your advertising dollars are wasted. Today, thanks to creepy ad-tech analytics, we know that the true figure is around 99%.
Hwang's book documents lots more ad-tech fraud that's every bit as audacious as the Wannamaker-era con-jobs. For example, there's the fact that when Procter and Gamble zeroed out its $200m/year surveillance advertising program, they saw a zero percent drop in sales because (to a first approximation) all $200m of that annual spend was disappearing down the fraud-hole.
There's been plenty more examples since, rivaling previous eras for audacity and outlandishness. In 2023, Mozilla Labs investigated the ways that modern cars spy on their drivers and concluded that, when it came to privacy, cars were "the worst product category" they had ever evaluated, and recommended that you not buy any of the cars currently offered for sale:
Mozilla's report investigated two things: which data your car was collecting and selling about you (lots) and what data your car company claimed it had collected about you and was offering for sale (way, way more).
For example, Nissan and Kia claimed that they had data about your sex life, a thing that cannot be reasonably inferred from the sensors in your car (unless you have a highly specific sex life). Six car companies claimed they had your genetic data (again, not a thing that any of the sensors in your car can know about).
What's more, all of these scams have only gotten worse in the intervening three years:
These companies are spying on you, and lying to you about how much they respect your privacy, and lying to their commercial customers about all the fiendish ways they've cooked up for invading your privacy.
Everyone in the ad-tech sector is lying to everyone else in the ad-tech sector, in other words. It's your basic hive of scum and villainy. Back in 2023, Cox Media – part of the sprawling media conglomerate that includes Cox Cable – told advertisers that they had a new product called "Active Listening" that recorded and transcribed all the conversations you have around your smart speakers, smart TVs, smart watches and phones:
It was a lie. There are plenty of ways that these devices spy on you, of course. Your smart TV is a cesspool of surveillance and data-exfiltration, but that data doesn't include your conversations:
Same for your smart speaker, which not only gathers tons of information about you for sale and targeting, but also leaks your voice data all the time, whenever you utter any of its "trigger words," which include over 1,000 phrases that sound like its trigger words:
Cox, in other words, was running the same equal-opportunity scam that your auto-maker runs: deceiving you about how little data they were stealing from you, and deceiving their customers about how much data they were gathering on you.
That said, there was something remarkable and unique about Cox's fraud: because they were ripping off other (better-connected) fraudsters, their lies triggered an investigation by Donald Trump's FTC, who never met a scammer they wouldn't defend (from another scammer):
Still, there are limits to this "honor among thieves" business. The settlement Trump's FTC extracted from Cox for lying to other liars is less than $1m – basically, change that Cox can find down the back of its sofa:
Still, the Cox settlement is a great criti-hype object lesson, a reminder that these creepy, lying companies lie to everyone, including their customers, which means that even if you're paying for the product, you're still the product.
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
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I'll be at the Studio City branch of the LA Public Library this Monday, November 13 at 1830hPT to launch my new novel, The Lost Cause. There'll be a reading, a talk, a surprise guest (!!) and a signing, with books on sale. Tell your friends! Come on down!
Progressives: if you want to lose to conservatives, all you need to do is reflexively praise and support everything conservatives turn into a culture-war issue, without considering whether they might be right. Because sometimes…they're right.
Remember early in the Trump presidency, when conservatives all woke up and discovered that America's spy agencies – excuse me, "the intelligence community" – were dirty-tricking psychos who run amok, lawlessly sabotaging democracy? Progressives have been shouting this ever since Hoover's FBI tried to blackmail MLK into killing himself:
But millions of progressives forgot about COINTELPRO, CIA dirty tricks and CIA mass spying when this "intelligence community" temporarily set out to wrong-foot Trump. Remember James Comey votive candles?
Anthropologists have a name for this phenomenon, in which one side reverses its positions because their sworn enemies have done so. It's called schizmogenesis, and it goes like this: "If they hate it, we love it":
Schizmogenesis is an equal-opportunity delusion. Within living memory, white evangelicals supported abortion, because their sworn enemies – Catholics – opposed it. Some of those white Boomer women who voted Trump because abortion was literally the only issue they cared about held the opposite position on abortion not so long ago – and completely forgot about it:
https://text.npr.org/734303135
The main purpose of the culture war isn't immiserating marginalized people – that's its effect, but its purpose is to distract low-information turkeys (working people) so they'll vote for Christmas (the ongoing seizure of power by American oligarchs). For the funders of conservative movement politics, the cruelty isn't the point, it's merely the tactic. The point is power:
Which brings me to "woke capitalism." Conservative string-pullers have whipped up their base about the threat of companies embracing social causes. They (erroneously) claim that corporations have progressive values, and that big business is thumbing the scales for causes they despise. The purpose here isn't to sow distrust of capitalism per se. Rather, it's to stampede talk-radio-addled supporters into backing the oligarchy's agenda. Remember when culture war leaders told their base to support being gouged on credit-card junk fees "to own the libs?"
That's schizmogenesis working against the conservative rank-and-file, tricking them into taking the side of a cartel of wildly profitable payment processors who are making billions by picking their pockets (credit card fees are up 40% since the covid lockdowns), because (checks notes), Target pays these profiteers a lot to process its payments, and Target sells Pride merch (no, really):
It's easy to point and laugh at conservative dopes when they're tricked into shooting themselves in the balls to own the libs. This is not a hypothetical example:
But progressives do it, too, particularly when they embrace monopolies as a force for positive social change. Remember 2019, when people got excited about playing loud pop music at Nazi rallies in the hopes that the monopoly video platforms' copyright filters would make any video from that rally impossible to post?
I warned then that if this tactic worked, it would be used by cops to prevent you from recording them when they're macing you or splitting your skull with a billyclub, and yup, within a couple years, cops were blaring Taylor Swift music in hopes of preventing the public from posting videos of their illegal conduct:
Conservatives are (partially) right about woke capitalism. It is a threat to democracy. Concentrating the power to decide who gets to speak and what they get to say into the hands of five or six corporations, mostly run by mediocre billionaires, is bad for society. The moderation decisions of giant platforms are a form of (commercial) censorship, even these don't violate the First Amendment:
(The progressive delusion that censorship only occurs when the First Amendment is violated is a wild own-goal, one that excuses, for example, the decision by school book-fair monopolist Scholastic to remove books about queers and Black and brown people from its offerings as a purely private matter without consequences for free speech):
Conservatives are only partially right about woke capitalism, though. Here's what they're wrong about: corporations don't have values. Target isn't selling Pride tees because they support progressive causes, they're selling them because it seems like a good way to increase returns to their shareholders. Individuals – even top executives – at Target might endorse the cause, but the company will only durably support the cause if that endorsement is profitable, which means that when it stops being profitable, the company will stop supporting the cause:
The idea that corporations have values isn't merely stupid, it's very dangerous. The Hobby Lobby decision – which allows corporations to deny basic health-care expenses for women on the basis that a Bronze Age mystic wouldn't approve of an IUD – rests on the ideological foundation that corporate personhood includes corporate values:
Citizens United – the idea that corporations should be allowed to funnel unlimited funds to politicians who'll sell out the public good in favor of investor profits – also depends on a form of corporate personhood that includes values:
There are undeniably instances in which corporate monopoly power benefits progressive causes, but these are side-effects of corporate power's main purpose, namely: taking money and power away from working people and giving it to rich people. That is what monopoly power is for.
Which brings me to ad-tech, "brand safety," and the demise of Jezebel, the 16 year old feminist website whose shuttering was just announced by its latest owner, G/O Media:
Jezebel's demise is the direct result of monopoly power. Jezebel writes about current affairs – sex, politics, abortion, and other important issues of great moment and significance. When we talk about journalism as a public good, necessary for a healthy civic life, this is what we mean. But unfortunately for Jezebel – and any other news outlet covering current events – there are vast, invisible forces that exist solely to starve this kind of coverage of advertising revenue.
Writing for the independent news site 404 Media, reporter Emanuel Maiberg and former Motherboard editor-in-chief Jason Koebler go deep on the "brand safety" industry, whose mission is to assist corporations in blocking their ads from showing up alongside real news:
Maiberg and Koebler explain how industry associations like the World Federation of Marketers' Global Alliance for Responsible Media (GARM) promulgate "frameworks" to help advertisers automatically detect and exclude real news from consideration when their ads are placed:
https://www.peer39.com/blog/garm-standards
This boycott makes use of scammy "AI" technology like "sentiment and emotional analysis" to determine whether an article is suitable for monetization. These parameters are then fed to the ad-tech duopoly's ad auction system, so Google and Meta (who control the vast majority of online advertising) can ensure that real news is starved of cash.
But reality is not brand-safe, and high quality, reputable journalistic outlets are concerned with reality, which means that the "brand safe" outlets that attract the most revenue are garbage websites that haven't yet been blacklisted by the ad-safety cartel, leading to major brands' ads showing up alongside notorious internet gross-out images like "goatse":
More than a fifth of "brand safe" ad placements end up on "made for advertising" sites, which 404 Media describe as "trash websites that plagiarize content, are literally spam, pay for fake traffic, or are autogenerated websites that serve no other purpose than capturing ad dollars":
Despite all this, many progressives have become cheerleaders for "brand safety," as a countervailing force to the drawdown of trust and safety at online platforms, which led to the re-platforming of Nazis, QAnon conspiratorialists, TERFs, and other overt elements of the reactionary movement's vanguard on Twitter and Facebook. Articles about ads for major brands showing up alongside Nazi content on Twitter are now a staple of progressive reporting, presented as evidence of Elon Musk's lack of business acumen. The message of these stories is "Musk is bad at business because he's allowing Nazis on his platform, which will send advertisers bolting for the exits to avoid brand-safety crises."
This isn't wrong. Musk is a bad businessman (he's a good scam artist, though). Twitter is hemorrhaging advertisers, notwithstanding the desperate (and easily debunked) stats-juking its "CEO," Linda Yaccarino, floats onstage at tech conferences:
But progressives are out of their minds if they think the primary effect of the brand safety industry is punishing Elon Musk for secretly loving Nazis. The primary effect of brand safety is killing reality-based coverage of the news of the day, and since reality has a well-known anti-conservative bias, anything that works against the reality-based community is ultimately good for oligarchy:
We can't afford to let schizmogenesis stampede us into loving things just because conservative culture warriors have been momentarily tricked into hating them as part of oligarchs' turkeys-voting-for-Christmas project. "Swivel-eyed loons hate it, so it must be good," is a worse-than-useless heuristic for navigating complex issues:
A much better rule of thumb is "If oligarchs love something, it's probably bad." Almost without exception, things that are good for oligarchs are bad for the rest of us. I mean, this whole shuttering of Jezebel starts with an oligarch imposing his will on millions of other people. Jezebel began life as a Gawker Media site, beloved of millions of readers, destroyed when FBI informant Peter Thiel secretly funded Hulk Hogan's lawsuit against the publisher in a successful bid to put them out of business to retaliate for their unfavorable coverage of Thiel:
This, in turn, put Jezebel under the ownership of G/O Media, who are unwilling to pay for a human salesforce that would – for example – sell advertising space on Jezebel to sex-toy companies or pro-abortion groups. G/O has been on a killing spree, shuttering beloved news outlets like Deadspin:
G/O's top exec, an oligarch named Jim Spanfeller who answers to the private equity looters at Great Hill Partners, is bent on ending reality-based coverage in favor of "letting robots shit out brand safe AI-assisted articles about generic topics":
Three quarters of a century ago, Orwell coined a term to describe this kind of news: duckspeak,
It was not the man’s brain that was speaking it was his larynx. The stuff that was coming out of him consisted of words but it was not speech in true sense: it was a noise uttered in unconsciousness like the quacking of a duck.
When investors and analysts speak of "content" (rather than, say, "journalism"), this is what they mean – a warm slurry of platitudes, purged of any jagged-edged fragments to render it a perfectly suitable carrier for commercial messages targeted based on surveillance data about the "consumer" whose eyeballs are upon it.
This aversion to reality has been present among corporate decisionmakers since the earliest days, but the consolidation of power among large firms – ad-tech firms, online platforms, and "brands" themselves – makes corporate realityphobia much easier to turn into, well, reality, giving advertisers the fine-grained power to put Jezebel and every site like it out of business.
As Koebler and Maiberg's headliine so aptly puts it, "Advertisers Don’t Want Sites Like Jezebel to Exist."
The reason to deplore Nazis on Twitter is because they are Nazis, not because their content isn't brand-safe. The short-term wins progressives gain by legitimizing a corporate veto over what we see online are vastly overshadowed by the most important consequence of brand safety: the mass extinction of reality-based reporting. Reality isn't brand safe. If you're in the reality based community, brand safety should be your sworn enemy, even if they help you temporarily get a couple of Nazis kicked off Twitter.
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
