BEST QUEUING SYSTEM FOR FINANCIAL SECTOR
The importance of a strong relationship between banking and customers in a financial company cannot be ignored. Providing greater comfort and convenience for the customer is the key to success in this relationship. Our queue management system provides quality of service with a strong focus on improving the overall customer experience with the banking industry. In addition, it provides an effective and efficient way to manage customer traffic based on smart and intelligent indicators and parameters.
From the moment the customer enters the branches, the queue management system establishes a powerful connection with the customer to deliver an immersive customer experience, the process of strategically managing a customer's entire experience within the branches.
Our queue management system integrates with core banking and banking CRM, personalizing the customer journey from pre-arrival to post-service. The system with improved workflow optimization offers customers a pleasant waiting experience through queues separated according to their segmentation.
On inserting a valid Debit/Credit card, Emirates ID or mobile number into the touch screen kiosk/ticket printer, the queue management system retrieves the customer’s segment and other details from the bank’s core banking system and uses it to determine Priority and populate the Teller/CSR screen with customer details.
The customer also has the option of requesting a token number by SMS which will be sent to his/her mobile number, allowing a reminder SMS to be sent to him/her when his/her turn is coming up soon.
The customer feedback system built-in with our queue management system helps in lead generation. The system has an instant alert feature on negative feedbacks and the ratings are tied to the actual customers. The devices are easy to use touch screen terminals and are more than just a customer survey directing customer to a free counter. They also display targeted promotional materials such as credit card offer, home loan, mortgages with cross-selling features.
VIP Queuing Solution is a hospitality feature for VIPs to be greeted and treated with a warm welcome at the VIP branches.
Our solution can be integrated with the core banking system and helps in personalizing the customer’s journey from pre-arrival by way of a mobile application, to post services.
Leading financial institutions such as banks, insurance companies, SACCO’s and many others have benefited immensely from our system.
