I honestly wouldn't mind if Shonda just decided to cancel the show entirely. Being in this fandom made me realize people will never be happy or satisfied. People will always have complaints. It's exhausting. We would not have a show without Shondaland. And I doubt anyone else would have tried to make a series adaptation.
It was a risk making Bridgerton into a show a risk that Shonda took. The books came out over 2 decades ago. No one else tried to turn it into a film/series adaptation. Just by reading the books, anyone would know Bridgerton would require a HIGH budget. No one else would risk losing tons of money for a show they did not know would be successful. The costuming of season 1 alone would be around $80,000. One episode would have a cost of at least 5 million dollars.
Without the show, many people, including myself, would not know how talented and versatile many of the actors and actresses of Bridgerton are. From learning to waltz to learning to play the piano, these artists have put so much work into the show, and it sucks to see how ungrateful people can be. The actors put so much work into the show. They learn new skills, they stay on set for long hours, they try clear up their schedule to commit to the show but of course they can't include every single person in every episode there wouldn't be enough time and it would take even longer to shoot.
I've said this many times before, but Bridgerton is a Netflix show. Not Disney, not Amazon, not Hulu, etc. Each episode is ±40 minutes for a reason. Each season has only 8 episodes for a reason. This most likely will never change. With an episode being ±40 minutes, that means each season has a total of around 320 minutes. Thats 320 minutes where majority of the time MUST focus on the main leads and must still have side plots to either contribute to the story, to entertain those who find the main story boring and to build up to future seasons.
Next, the complaint about how the various official Bridgerton/Shondaland pages work is its own department. Shonda doesn't run either account. It's run by the marketing, communications, and public relations departments. With the Bridgerton account specifically, it is not at all run by Shonda, Jess or Tom.
Tom, Julie Anne, Tricia, etc. are directors. They direct episodes, which also need to be approved by Shondaland AND Netflix. Jess and Chris are screenwriters whose scripts must also be approved by Shondaland AND Netflix. They can not copy the books word for word because the books were a product of their time. People enjoyed the fact that the show focuses on the female gaze rather than the male. Each season focused more on the female lead rather than the male lead. People also won't like the men if they were book accurate because, again, the books were a product of their time.
If the show was accurate to the books, we would NOT have made it to season 3. People who felt represented by Penelope won't NOT feel representation by a book accurate Penelope because she loses weight, and then her love story begins. We've had enough of women having to lose weight to find love. It felt amazing to watch season 3 and know that Penelope did not have to change her physical appearance for men to love her. People of color would NOT feel represented by any of the characters in the show. Kate (and Edwina and Mary) was a refreshing representation of South Asians. Even South Asian actors feel they were first accurately represented in Bridgerton. Having elegant, graceful women of colour characters who did not constantly have to struggle was a beautiful experience that I personally hadn't seen in years. Having Sophie as a Cinderella inspired character was exciting to see. Especially one who is graceful and kind despite horrible situations but importantly one who is smart, educated and knows her worth. Having Michaela, who is a feminine queer black woman, and who isn't a bitch (no offense Monet de haan & Santana Lopez) be a main leads in the upcoming season is representation I don't think I've ever seen before. Especially when that woman is nobility. Having disabled characters who's disabilities do not define them. Having deaf representation by including characters communicating in sign language casually because it is just another language. Having Hazel be a maid who isn't treated differently and is seen managing tasks just as any other. Representation matters. But realistically, we would not have that without Shondaland.
Complain about the show all you want, but no one else would have given us viewers what Shondaland gave us.