ALBANY must-visit: throwback to when we visited Ocean & Paddock @oceanandpaddock // Delicious battered mulloway (aud18) with their complimentary in-house sauces. Ordered the grilled whiting too (aud26) but preferred the battered mulloway. The service here was second to none. We ordered and were waiting for our meal for 30+ minutes. Turned out they had put our order as takeaway instead of dine-in so the fish were actually in boxes instead of being served to us. They refunded and replaced our order with fresh ones. Also gave us a complimentary Mexican corn for being chill about it. I was perfectly ok with a replacement and did not expect a refund too. And then a complimentary corn on the house. Overheard the owner giving tips to a young server who just started and explaining that diners come to a restaurant for the full experience: food and service and that it was their job to make a customer’s experience good when they visit the restaurant. He also said that “in hospitality, you have the chance to make someone’s visit special and to make their day. How special is that?”. His prep talk made me smile - how special indeed it was overhearing the way this business owner trained his staff. We need more of this. Delicious food and just 💯 service here! Do make a booking before you visit! I made mine around 3 weeks in advance coz I was really looking forward to trying the Best Fish & Chips in WA. Thanks for such a lovely experience @oceanandpaddock - visited March 2022 and will definitely be back. #Albany #OceanAndPaddock #FishAndChips #Douth #PerthFishAndChips #mulloway #whiting #Perth #AlbanyFood #PFR_Douth #PFRinAlbany #PFR_OceanAndPaddock #PFR_FishAndChips (at Ocean and Paddock) https://www.instagram.com/p/ClQ3_E2PP69/?igshid=NGJjMDIxMWI=
