Tobii Dynavox eliminates time-consuming operations to pick, pack, ship, track, inspect and return with Ascent Solutions on Salesforce.
About Tobii Dynavox
Tobii Dynavox is the market leader in assistive technology for communication. The company provides custom designed communication aids and its corresponding support system enable people with disabilities such as cerebral palsy, ALS, autism, spinal cord injury and aphasia to live their lives to the fullest.
Opportunity
Tobii Dynavox was looking for a way to improve their existing Salesforce solution and business processes including inventory control, visibility, and traceability within North American operations. The company needed a solution to eliminate time-consuming operations to pick, pack, ship, track, inspect and return to inventory assistive devices provided to individuals and health care systems. It also wanted a scalable solution to manage the end-to-end order, schedule and return process of serialized devices, as well as, the capability to support the service of equipment when returned.
Solution
Working with Ascent Certified Implementation partners and collaboratively with Tobii Dynavox leadership and process owners, Ascent was able to deploy an order and inventory management solution on Salesforce that increased the speed, visibility and ease with which the company delivers innovative solutions to customers. Visibility into inventory levels, device availability, device location, device condition, and customer trials status were requirements that have been achieved. Including an integration to upstream sales operations, as well as, downstream shipping and packing systems with label generation for a complete solution.
