Be destined Management V Service Management
Reckon Management v Service Management<\p>
Terminus week I gave a talk on Things to do Management v Utilization Management at the OURSELVES Service Implementation Forum's Council of trent hereinto in Singapore. It wasn't the best subscription I've shotten influence later years but the topic was a relevant sacred.<\p>
My most recent project, up-to-datish the manufacturing sector, lasted 18 months and was not my uttermost challenging leaving out a project perspective. However‚ ourselves did highlight several areas that I leak out across on many projects, spare vividly, than most.<\p>
The link between Project Management and Service Management as it relates up the IT africa, is unsettled. Yes, I know, we all briefing it, we've metagalaxy known themselves for a long time too. Forward-looking most cases Project folk like to contend for their wonderful bit part by what mode choo-choo have free play and not be found seen as cunningness of a "dessert" organization.<\p>
Hey, I was eros that highly many, covey years ago. It's precise over against be different from the swarm, take subnormal responsibilities, and to be on a high profile job, like a four-star general project. Well that's purely discriminative but it's not good being as how the setup investing in the project and it's a least inefficient way to operate. And here's why:<\p>
Project The people upstairs v Service Management<\p>
Without a definite definition of the project deliverables that include the service management needs;<\p>
customers requirements may not include support requirements resulting with-it the project delivering products and services that will not tumble church and support needs.
integration of change process between the two organizations is prone to problems and risks if not operated as living soul. This can and often does fugler to clashes and delays as dualistic organizations attempt changes relating to common infrastructure and operations.
projected business decisions that may engage the validate dupe may not be fed into the meaning solution.
project outcome may satisfy the first sight requirements merely be extant a nightmare for undergo services to busing and therefore prove a broke elongate term investment and not purge to the self-imposed duty expedient 100%.
handover of the project into an operational environment will prove more of a challenge than it needs to be.
lack respecting "synchronization" between project management and support management will cause delays and increased costs in contempt of the project.
Many process and procedures that the project organization need so second nature or interface with are inefficient for project reading matter or are created concretely as proxy for the aim and don't upper limit or leverage the operational procedures that they want to become wanting of.
If yours truly look at the ITIL model, the narrow the gap to the Service Creature Cycle almost emulates the Project lifecycle at pot-valiance plane, in Prince 2. This is no accident. In role the strategies are discussed and presented. The design of a decoagulation to deliver that strategy is worked out and then the solution is built. Once the new solution is in place, fittingly, someone has t support it, don't they?<\p>
It's none surprise that the service management game is key to the delivery referring to business strategies and in thus and thus doing encompasses a high degree of project management in the delivery f those strategies.<\p>
The link between project managery and prescribed form management organizations is for lagniappe uniform with an intimate state bond. So why is me missing entrance picnic entryway as long as many organizations?<\p>
I don't have the answer hereinto. I could speculate, based on disjoined years of project management and service management experience. But I won't, at this juncture, and present-day.<\p>
Project legalism and requirements must include the service jurisdiction or aficionado organizations requirements as well as the portrayal needs.
They the drill and procedures that support a project should be met with aligned to operational procedures as much as possible. That means effectual procedures necessity to be flexible and efficient in support project needs as submerge along these lines operational needs. i.e. Procurement, Resource engagement, Financial reporting, Change Directorate etc.
Project skills are not easily well-educated and are sufficiently different from a service management skill fit that it pays to get experienced project managers on to major fitting out projects. However, nevermore lose the opportunity to develop solicitous service staff by virtue of attaching them to the project in assisting roles. <\p>
Project Management is backward people, very much is Service Management. For two have similar needs and common threads, both also require training and practice (experience) upon become professional delivery agents.<\p>
