Catch-22: Requiring Phone Calls to Set up a Relay Service for Users Who Can't Make Phone Calls?
http://marjaerwin.livejournal.com/92765.html
I've been trying to register for My Sprint Relay, because I have sensory issues, including hyperacusis, and I can't make phone calls.
Once I complete the first part of registration, I get an email which, after some identifying info, states:
Sprint Relay Customer Service has received your registration request. To complete the FCC required verification process, please contact Sprint Relay Customer Service through www.sprintip.com and click on the link "Need Help? Call Customer Service" or contact 800-676-3777. A representative will be available Monday-Friday from 6 AM - 11 PM CT.
Thank you
If I click the "Need Help? Call Customer Service" link, I get an email, but each time I write to that email, I get something to the effect of:
Hello [name],
To complete the FCC required verification process, please contact Sprint Relay customer service through www.sprintip.com and click on the link "Need Help/" Call Customer service or contact 800-676-3777. A representative will be available Monday-Friday from 6am-11pm CT.
Thank you
Finally getting somewhere, but not any closer to registration:
Do you have access to a TTY or to a Video Phone? If so, you can contact us through the relay operator at 1-800-676-3777
