Problems with Amazon Multi-channel Inventory Management
Selling on Amazon is not always as smooth and easy as it looks. There are many disappointing aspects of selling on amazon about which sellers need to know before they get themselves into any trouble.
Inventory Management is the key to successful selling on any e-Commerce business. A controlled and well-managed inventory on Amazon is accounted for business performance and that is why it is necessary to know that there are certain shortcomings in Amazon inventory and how a third party multi-channel inventory management for Amazon is going to relieve you from this issue.
Excessive Inventory Fees
If your inventory is stored in Amazon warehouse, and your inventory is inactive and stocks are not on the shelf Amazon will still continue to charge you their monthly fees for that inventory. Moreover, there are other fees associated with the Amazon Inventory as well such as long-term storage fee and inventory storage overage fee. You end up spending your earnings into inventory fees. The integration of a multi-channel inventory management for Amazon is a solution to avoid unnecessary fees, just a one time monthly charge no matter if your product is inactive.
Product Information issues
Sometimes Amazon messes up the product information. Therefore, if any item has misinformation it takes a long hectic procedure to get Amazon to fix it. Sellers make phone calls multiple times and are on the call for hours to Amazon to get them fixed and it takes days and sometimes weeks and the seller is most likely to have a huge sale loss during this duration. While using a third party multi-channel inventory management software for amazon usually it does not happen but if it does then simply sending an email can fix the problem within 24 hours.
Shipping Labels
Shipping label has always been an issue on Amazon reported by sellers many times. The Shipping Label is not made on Amazon sometimes and customers complain that they did not receive their order and claim to send it again. Seller has to lose in this claim even if the customer is manipulating and resend the product. Multi-channel inventory management software for amazon provides an easy and transparent method for shipping labeling and tracking which help you not to mess up your sales and maintain the business integrity.
Negative Shipping Feedback
Moreover, Amazon does not remove negative customer feedback if it is related to shipping. It says the problem with shipping carriers is not Amazon’s issue. This negative feedback really does affect the seller and customer tend to look for other sellers for the same product.
When a buyer wants to return an item Amazon charges a fee to the seller for refunding. Amazon claims for free return and refunding of the product but sellers end up paying a fee for that refund or either the return shipping charges no matter why the buyer didn’t like the product and want to return.
Poorly trained Customer Services
Amazon customer service is not so competent and representatives are not trained properly for the Amazon policies. They sometimes do not seem to know their own policies and take hours on the phone to understand the problem and fix it. In addition to it Amazon does not allow sellers to directly call the customer. Sometimes situations arise at the customer end that can be quickly resolved with a direct call to the seller but Amazon has no such policy for this genuine issue.
