Okay, My 1st time really venting about a situation online but I have to. I contracted this travel agent @Iflybusiness to use @Lufthansa_usa airways. I never used either of them Base on my current experience, I will be reluctant using this travel agent. I also hope #Lufthtansa will review this because I only bought this ticket based on the credibility I read about Lufthansa… this is a lot of money to lose just like that. My story: I got the ticket from this agent to fly with Lufthansa. As a hard-working small business owner, I prefer Business class seats for my long trips to Africa and Asia! What will a girl on the budget do? Of course, try to find a deal. Even with the deal, this ticket cost thousands of dollars☹ With so much on my mind (Life of an entrepreneur), I grabbed my expired Nigerian passport & not current one. I do not have Nigerian visa on my USA passport so checking in was impossible. Now the travel agent is telling me the ticket is voided, & all my money is gone. We are talking about a couple of thousands of dollars here, I a small business owner & WORK my BUTT off for that money. I have contacted Lufthansa and they told me over the phone that I must contact the travel agent, they told me my ticket is still open. But this travel agent is saying there is nothing they can do. I think you test the quality of customer service of a company when you run into trouble. I even asked the travel agent to ask the airline to issue me the return which is in a month, so I can get a one-way ticket to visit but they refused. I understand that many airlines set this rule in cases of "hidden city" tickets, whereby you buy a ticket from a-b-c because it is cheaper than a b-c ticket, with no intention of using the a-b portion. I feel like the airline should recognize that there are no hidden-city issues and allow the return to stand. I was there at the airport but just had passport issues…which they can confirm also. I already missed important family gathering including a wedding☹ The airline will not fly back empty seat. They will rebook this. . . #Lufthansabusinessclass #Lufthansagroup #Lufthansaairlines #Travelagents #Entrepreneur #Travel
