Jun 20, 2012
My mom manages to throw out only the important things from my room. Thanks, mother.
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My mom manages to throw out only the important things from my room. Thanks, mother.
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I am horrible with receipts. I know you should keep them just in case of a faulty item, which I do but as soon as I arrive home, I empty the bags, taking out the receipt & putting it somewhere.... in my room of things I don't need. I would organise it, but I don't even have room for a storage system. So now I'm stuck with a faulty item & no receipt, great. Gotta wake up tomorrow & have a massive bear hunt for my receipt .... hopefully it hasn't made its way already to the trash.Â
You don't call, you don't e-mail, I feel like we never talk anymore.
This is not the first time this has happened. . .
Customer: Hi, so I pre-paid last week for a Physics lab manual, and I never got a phone call or an e-mail.
Me: So this was for Physics 6L or 6M?
Customer: Yes.
Me: That's because we have those ready in one or two days, so we tell you to just come back in a couple of days. We don't call or e-mail you.
Customer: Oh.
Me: So if you have your receipt, I can probably grab it for you right now.
Customer: Well, I don't have my receipt. . .
Me: OK, so you can either come back with your receipt, (pulling out a lost receipt form) or you can fill out this lost receipt form and give me five or ten minutes to look you up.
Customer: OK. (Fills out his name and ID Number and hands it back to me. I look at it for a moment.) Do I need to fill out the rest of it?
Me: If you could at least say which lab manual it is, that would be helpful.
So here's the thing. . . actually, I guess a couple of things.
1. When doing pre-pays for readers/lab manuals, we never say we will call. "Come back in a day or two." Is the most vague we get. More likely is "It will be ready Thursday afternoon. Come back to this desk with your receipt and the customer copy to pick it up." We never say anything about calling or e-mailing, for the very good reason that we won't call or e-mail, if only because. . .
2. Do we have your number? Do we have your e-mail address? Yes we ask for your ID number. . . that does not, in fact, give us access to your personal information. And you really shouldn't assume that to begin with. If you don't remember giving us your number or e-mail, why do you think we'd be able to contact you?Â
Also, you could just listen to what we say. . .
OH! Post script to this story:
Customer: (Walks up after having left me with his info to look him up.) So, anything?
Me: (Hands him the lab manual/reader and the lost receipt form) Yup, if you could just sign and date here.
Customer: So. . .did I already pay for this?
Didn't you come up to me originally saying that you had pre-paid for a lab manual? So listening to yourself is also not your strong suit. . .