#livechatapp

Once upon a time, all customers had to call support reps on the phone. That evolved into the email, and now we’re looking at some best live chat software for rapid conversations online. Live chat app is extremely convenient for consumers and clients, but how does it help your company?

Benefits of having a Live Chat app

● To minimize expenses by cutting down on phone time and lengthy emails.

● It is an easy way to push users through your sales funnel.

● Online chatting is easy, so it should be able to boost the client's happiness.

● Live chat apps have real-time information so you know what your customers are doing on your site.

● Chat boxes offer options for customer's feedback and forms.

And these are just a few advantages! Most importantly, using live chat software is really straightforward, so you and your team will be able to master it in no time.

Why Add Live Chat Support to your Website?

According to eConsultancy, live chat has the highest satisfaction levels of any customer service channel at 73%, compared to 61% for email and 44% for phone. It is a no-brainer that live chat has such a significant impact on online sales and marketing. It allows customers to get instant answers without leaving your website. A positive live chat experience can effectively help customers make the buying decision. Adding live chat app support can definitely reduce cart abandonment, increase sales, and boost conversions. But a lot of it depends on the live chat software that you use. A poor live chat support experience can have an adverse impact. You can lose sales, customers may leave with a bad impression of your brand. You may end up paying too much for the service or fail to utilize the live chat app due to technical skills. Basically, you want to find an affordable live chat service, that is easy to use, works with WordPress, and comes with all the features to help you make more sales.

LiveChat:

This LiveChat software may not have the most creative name, but it definitely offers some of the most flexible pricing in the industry, along with some beautiful chatbox designs.

● LiveChat has a large marketplace for finding all sorts of integrations.

● The chatbox offers visitor information, canned responses, and a message sneak-peek.

● File sharing is possible for screenshots and documentation.

● Make chat transcripts for feedback and to see how agents are doing.

● The chat timeline lets you jump back on any conversation to view what happened.

● The chatbox customization tools include your company logo, social media buttons, and agent profiles.

● Engage customers with automation for greetings, ticket forms, and popup windows.

Olark:

The Olark live chat app is one of the most popular in the market, and it provides a focus on making sure that every conversion counts on your website.

● Olark integrates with many third-party tools such as Groove, HubSpot, Salesforce, and Slack.

● It offers advanced customization tools for matching the chatbox to your brand.

● The metrics are sent to you in real-time for analysis and understanding of what your customers are doing on your website. Some metrics include customer satisfaction, chat volume, and agent activity.

● Automation tools assist with speeding up your overall workflow. For instance, you can generate canned responses for certain visitor behavior or messages.

● Olark creates transcripts for you to look at conversations, understand how well your agents work, and to use it as customer feedback.

● Generate custom forms to place in your chatbox, and collect information from your customers before chatting.

● You can also distribute certain chats to other members of your team with the click of a button.

Intercom:

Intercom organizes its chat features into three categories: those for customer acquisition, engagement, and customer support. The reason this is considered one of the best live chat software is that it moves your customers through the sales funnel quickly and efficiently. Real-time tools and insights are offered for increasing your customer satisfaction and allowing your company to understand what customers do on your website.