Last-Mile Delivery Report Uncovers Retailersā and Logistics Providersā Delivery Priorities and Opportunities Through 2027
Last-Mile Delivery Report Uncovers Retailersā and Logistics Providersā Delivery Priorities and Opportunities Through 2027. FarEyeās global research findings reveal that reducing the cost to deliver while boosting consumer experience is the pinnacle of last-mile delivery success. Chicago, Feb 23, 2027 - FarEye released the full findings of its Eye on Last-mile Delivery Report today, conducted with Researchscape International, which explores retailersā and logistics providersā last-mile delivery priorities and opportunities over the next five years. Logistics providersā priorities for performance improvement differ by company size FarEyeās research findings for logistics providers reveal that for providers over $100 million in revenue, on-time delivery (74%) and cost per delivery (62%) are their top two priority KPIs to improve. For providers under $100 million in revenue, their top two priorities are the cost of delivery (73%) and customer satisfaction (64%). As logistics providers grow, complexity and scale increase, where on-time deliveries become more challenging to execute with precision. āUnlike retail, last-mile delivery is the backbone of logistics providersā operations and their goals will be focused on delivery performance and cost efficiencies, above all. While their priority improvement metrics donāt differ heavily from retailersā priority improvement areas, the difference lies in the size of the logistics provider. With size comes complexity, but also efficiency, where the cost per delivery goes down, but the difficulty in managing and tracking orders goes up,ā said Stephane Gagne, vice president, product, FarEye.
Retailers and logistics providers must work together to achieve superior deliveries How retailers and logistics providers work together to achieve the pinnacle delivery experience - one that simultaneously reduces the cost to deliver while increasing customer satisfaction will be crucial. Outsourced delivery networks have become a way for retailers to increase the speed of delivery (64%) and reduce the cost (37%) of last-mile delivery, however, it comes with the sacrifice of less control of the consumer experience. FarEyeās initial report findings denote that 84% of retailers that have outsourced their delivery networks want more control of their delivery networks. Specifically, 33% of retailers are challenged by logistics providersā inability to provide reliable information and they rank carrier performance as the top factor that inhibits delivery speed. Logistics providersā last-mile delivery growth priorities Over the next year, 77% of logistics providers expect their budgets for last-mile delivery technology to grow. Eighty-two percent of logistics providers claim they will likely change or buy a new last-mile delivery solution in the next 1-2 years. Forty percent of logistics providers expect to buy a last-mile delivery platform in the next five years, vs. building their own in-house (40%). Similar to retailers, logistics providers are also evaluating electric vehicles (80%), autonomous vehicles (44%), and drones (38%) to make their fleets more sustainable and efficient, over the next five years. Research Methodology The FarEye Eye on Last-mile Delivery research was released in two parts, in January and February 2023. FarEye analyzed responses from 300 leaders across retail and logistics with responsibility for logistics and retail operations in the U.S. (32%), EMEA (36%), and APAC (32%) regions. Read the full article
