Jon Wells, reporter at The Hamilton Spectator
Social media interview by babyjournalist
00:16 āHow and why did you first start using social media?ā
I needed to get an account, so I could use it as a tool. Thatās how I saw it. I wanted to find people on it, but we were encouraged, as reporters, to start posting our articles on Facebook, to expand our audience and get people involved. So, I have a personal Facebook account that I created, to help find people and that sort of thing. And I also have one that is called āJon Wells Spec Authorā where I link my articles.
13:16 āSo you find it fairly beneficial then, to use social media?ā
I do. Iāve done a fair bit of true crime stories for the spec over the years, you know a big long series, so Iāve got lots of time to dig. This kind of thing that Iām doing with that (referring to Jeanette Smith story) Iāve done it many times. Letās say thereās a victim, and you want to find friends that knew the family, or you want to find people that knew the killer. So, what youāre looking for is to turn up little stones, to see if you can contact people. Itās just kind of the layers youāre going through. People post so much stuff that you can squeeze a lot out of that social media sponge.
14:14 āDo you find that people are usually pretty open to speaking to you through social media?ā
It does seem like that. Maybe because Iām old school I always kind of think people are so private, maybe they donāt want to speak to a reporter whoās getting in touch with them out of the blue. But of course, I forget that people post because they want to put themselves out there. Itās a sign that they are often willing to talk.
14:49 āDo you think they would speak more easily through that social media context than they would with a phone call?ā
I think so. Iāll use Canada 411 to find a phone number and use what used to be called a phone book. Iāve done that hundreds of times, making what is called a ācold callā. I call like ten numbers trying to find somebody, and when you find them, it can be jarring getting a voice on the phone. Itās more personal, itās more direct. And sometimes you donāt have a lot of time once you say youāre a reporter, sometimes they hang up on you. But, when you can write someone a message, and couch the message and massage the words, it gives them a chance to look at it and sit back. And, for better or worse, people send stuff, they write stuff back, even if itās not in their best interest. So social media can open up these doors where people are more willing to crack something off back to you and open up about stuff.
16: 57 āDo you have guidelines to follow, from the paper, for how to use your social media?ā
I know when it come to posting things on Facebook or Twitter, you have to make sure youāre using a personal account if youāre giving certain opinions. You have to declare that your views are your own, not The Spectatorās. The rest of it is more a matter of ethics in terms of dealing with other people. You know, if you write someone you have to represent who you are and what you are doing. Itās certainly not illegal to tell someone you are a friend when you are a reporter, but it is unethical.
21:24 āDo you find it a little risky live tweeting as a journalist?ā
I think in the case of the type of live stuff that Iāve done, thereās no concern, because that stuff was about me. If I was in court, tweeting or something like that, Iād be more cautious.
There are people out there who do a lot of tweeting, they cover accident scenes, they do a lot of monitoring of the police radios, and theyāll post stuff, quite quickly. And sometimes itās not accurate. And now the concern there is, what if they want me to write a little brief on thespec.com about an accident, the police havenāt called me back yet to verify anything. Meanwhile someone else has tweeted āthree car pile up, two people injured,ā but I canāt use that stuff. Even though thereās a couple guys who do this who are almost always correct, they donāt work for us, and until we can verify with the police or fire department, we canāt use it. Now you can use what theyāre saying as a nice spring board to call the cops and say āIām reading a tweet that says this happened, can you confirm that.ā So social media increases the whole pool of information thatās available to you. The question is: what are you going to use?