IVR based call routing helps route the call automatically to the right agent at the right time. Customers will be happier through your customer support process which will be more competent with a smartly recorded speech- driven phone menu. An IVR call routing system can route your callers to the most qualified agent too. In today's scenario, IVR (Interactive Voice Response) is being used for bill notification, retail order, appointment reminders, even train reservation and reserving table at your favorite hotel and restaurant, it will be all done without involving a live agent.
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