#itsm certification

Become the ITSM expert companies rely on. Knowlathon’s ITIL® 4 Foundation training gives you the practical understanding of incident, change, problem, service request and continual improvement practices — all mapped to real roles. Get exam prep, official eBook, mock tests and repeat training for 1 full year.

ISO/IEC 20000:2011 is an international standard for IT Service Management (ITSM) that allows organizations to demonstrate excellence and prove best practice in IT management. It is based on a set of management processes that are intended to help organizations deliver more effective IT services. To know more about ITSM Foundation Certification Click Now!

This course will teach you the fundamentals of IT service management (ITSM) and how to achieve ISO/IEC 20000:2011 certification. You will learn about the different aspects of ITSM, such as service delivery, service management processes, and ITIL. You will also learn about the requirements of ISO/IEC 20000:2011 and how to apply them to your organization.

By the end of this course, you will be able to:

Understand the basics of ITSM

Apply the principles of ITSM to your organization

Achieve ISO/IEC 20000:2011 certification

The ITSM Foundation: ISO/IEC 20000:2011 Certification course is designed to provide comprehensive training on IT Service Management (ITSM) based on the ISO/IEC 20000:2011 standard. Participants will gain in-depth knowledge of ITSM principles, practices, and processes, enabling them to effectively manage IT services within organizations. This program covers key concepts such as service design, transition, operation, and continual service improvement. Upon successful completion, participants will earn the prestigious ITSM certification, validating their expertise in IT service management. Whether you are new to ITSM or looking to enhance your skills, this course offers valuable insights and practical training at a reasonable cost.