Remote Monitoring and Management (RMM), also known as network management / remote monitoring program to help managed IT service providers(MSPs). Definition
RMM software is a type of remote monitoring tool which helps MSPs to monitor client endpoints, networks and computers remotely.
An Remote Monitoring and Management IT software is deployed through an "agent" (a small software footprint), which is installed on client systems, workstations, servers, mobile devices etc.
MSPs acquire remote monitoring capabilities thought these agents. These agents send back client devices' data to the MSPs. This information includes machine status, machine health and more. Therefore, the MSPs, by deploying a robust RMM tool, gather insight into client networks. They are thus able to monitor machines remotely, maintain them and keep them up-to-date and even get the devices to stay ahead of issues and resolve them remotely.
