#interviewdone

One of the problems that we are facing today is this pandemic, this pandemic has brought danger to us and it is really a life changer for us, none of us had ever expected that this will happen to us, and because of this pandemic, the numbers of people that are allowed to go outside are just limited from one person per family, but what about those families who are very busy and doesn’t have the time to buy for their needs? In this time of the pandemic, most of us today are only relying on online selling platforms like lazada, shopee, etc, but how certain are we that we will be receiving the right product? How certain are we that our purchased product is 100% safe, legit and not defective? As a matter of fact, we often buy expensive and overcharged items, also we can’t deny the fact that some of the quality of the products that are bought online isn’t worth it. The costumers today are also having a hard time because some of their heavy equipment can’t be delivered door to door, especially that the majority of us doesn’t have a car and the unavailability of the vehicle brought burdens to us also, especially that most of the couriers will not deliver our orders here in our area because it’s in the “bukid”, moreover, there are also a lot of people who lost their job because of the pandemic. As a group, we hypothesize that most of the consumers are having problems in receiving their items from online stores, most of the time they will receive defective items and wrong items, or products that didn’t reach their expectations, maybe it’s because of the mishandling of the courier in addition to that, costumers today are also suffering because of the unavailability of the vehicles.

And to prove our hypothesis, we had conducted an online interview and this will serve as our hypothesis testing to prove whether our hypothesis is right, as much as we would like to interview strangers, we aren’t allowed to go outside and to interact with people whom we don’t know, especially that we are minors. Last September 10, 2020, I already conducted my interview and completed the 8 people, I only interviewed 8 people because I’m not allowed to go outside our subdivision for I am still a minor. The first four people that I had interviewed are Ms. Corrine Joyce Baloc, Ms. Ghendie Ann Rubin, Mr. Nathaniel Laquia, Sarah Salagantin, and Ms. Cyrell Escudero they were my classmates in Senior High School and they are currently studying at Xavier University Ateneo de Cagayan as a Psychology student, it is important to include students in our interview because they are one of our market targets, the four of them shares the same problem, as a consumer, their problem is that they are easily being deceived by the sales talk and being fooled by the pictures in the online shop and they usually get a low-quality product, like such as she would discover that their purchased product does easily get broken after few weeks of using it, they also have a problem of overpricing and overcharging of the products. We included them in our interview because most of the consumers today are teenagers and students. The fifth and sixth and seventh person on my list is Kyneshi Omamalin and Rey Inihao, they are already in their mid-30’s and currently working at Rebisco Corporation at Alae, Manolo Fortich, Bukidnon, one of their problems as a consumer is that they usually get upset most of the time because of the turtle service of the company today specially that we are in the midst of a pandemic, the service today is really slow and for the eighth person on my list is Ms. Rhoda Petalcurin, she is a housewife and according to her, one of her problem as a consumer is that most of the time, the information of the products aren’t complete that’s why she is having a hard time on what product she will be purchasing because most of the sales lady today doesn’t have a pleasing attitude and aren’t approachable.

Based on the hypothesis testing that we had made through an online interview, we proved our hypothesis right, most of the consumers' problem today is getting defective products, products who aren’t worthy of our penny and receiving wrong items, while some of us are having problems with an unapproachable sales representative and because of that, the consumers often bought the wrong products because they don’t have any knowledge on what product they will be purchasing.

During our group meeting we have discussed on what problem we will be solving, I suggested to them that we will just be making an app that will provide and cater all the needs of the consumers, since our hypothesis is proven right, In order to help the costumers and the jobless people who are in need, the our group decided that we will be developing an app just like food panda and grab, by this app, we will be able to help those who are in need, our app will be called “GRAB IT” our app will not only focus on the foods, we will also catering other concerns, for an instance, there is this girl who needs to buy a new earphones because her old earphones is already broken, all she needs to do is to is to download the app on the play store and app store, after downloading the app, she will see a list of riders that is available, she will then choose her rider and book for an appointment, after booking her appointment, a confirmation code via SMS will be sent to her, all she needs to do is to input the code, after that, the costumer will have the number of the rider so both of us can talk properly and also for the costumers convenience, the costumer will tell her concern to the rider and the rider will serve as an helping hand to the costumer, the rider will then go to the mall to buy her desired earphones, and it will be deliver to their houses, door to door, the mode of payment will be cash on delivery and via bank and for the jeepny drivers, they are the ones who will be catering the needs of the costumers, specifically in purchasing heavy objects and equipment, for example, costumer 2 is having a hard time because his purchased cabinet and sofa sets will not be delivered to his house due to the strict implementation of the ECQ, all he need to do will just book for an appointment and after few hours, his cabinet and sala set will now be delivered to him. To make sure that the costumers are not playing a prank, we will be implementing strict rules and regulations that they need to follow, and if they will be violating this, we will make them pay for a fine ranging from 100,000-900,000 to ensure that none of our riders will be tricked since we will be using the company’s fund to buy their needs. We choose this solution because we want to help the people who are suffering due to the pandemic as well as to the drivers who lost their jobs due to the pandemic, also our prices are very affordable and reasonable, especially that all of us are having a hard time during this times. Our prospect target will be the people who are living specifically in Bukidnon and Cagayan de Oro, we will be having three warehouses, our first warehouse will be located at Valencia Bukidnon, we chose that area so we can cater people who are in nearby areas just like Maramag and Malaybalay City, our second warehouse will be located at Cagayan de Oro City while the third one will be located at Manolo Fortich Bukidnon so we can cater people who are living near Manolo Fortich just like Alae, Damilag, Crossing, Libona and Camp Phillps Bukidnon, anyone who are living in the said area, specially that most of the couriers will not deliver in that area, it would be an advantage for us since we will only have small competitors, who’s age are ranging from 15 and up will be our customers, we choose that age gap because most of the people who are in that age are the ones who are fond of using online business and other online selling platforms. Luckily, all of my groupmates agreed on my suggestion.