[Update] Improved Analytics
Hello Guys,
We've been constantly working on improving the kind & amount of data we give you of your interactions. For those of you, who have checked your InteractEasy dashboard in last couple of days, would have noticed an improvement in the Analytics page.
You were already able to download the interactions record as a csv, while we were in beta. But now you can access all your interaction records and Analytics right from your InteractEasy Dashboard without downloading any file. What do you get? You can now access all your chat transcripts and session details, know how many visitor calls you are getting. You can use the date filter to get a day wise summary.
We would be adding few more advanced features that would help you mine the data in a better manner and the next release would send an email of the snapshot of interactions that happened on the previous day.
How does it help? The new update to bring all interaction data in one view would help you make more sense of the interaction data by;
1. Evaluating your call traffic to understand if you need to increase number of agents to reduce wait times for your visitors. 2. Going through chat transcripts will give a first hand understanding of your customer’s pain points. You could probably act on those cues to ensure a better experience for your visitor. 3. Analysing agent wise interactions will help you evaluate agent performance to maintain your customer care quality standards. Do check it out and let us know if we could add something more that could aid your business.
PS: BTW, did we tell you we are cooking something that would help your visitors browse better and make more purchase from your website by analyzing the historical behavior? Anxious to know how it would work? It's coming soon :-)
